Vishal Kharat

• Global Security Operation Center | Lead Operator | Amazon | Oct 2024 – Feb 2026
• Supervise and guide GSOC operators during live incidents, ensuring adherence to SOPs, SLAs, and escalation protocols.
• Review alarm acknowledgments, incident reports, and case documentation to ensure accuracy, completeness, and compliance with client standards.
• Conduct shift handovers, daily briefings, and incident summaries to maintain operational continuity.
• Support training and mentoring of new GSOC operators to improve team performance and situational awareness.
• Coordinate closely with Crisis Management Teams, regional security teams, and on-ground responders to manage incidents effectively and minimize operational impact.
• Conducted continuous monitoring of global events to identify potential threats and operational risks.

• Monitored alarm systems and CCTV feeds to identify security breaches and respond promptly.

• Monitored security incidents in real time to identify potential threats.

• Coordinated with Crisis Management Teams to formulate and execute response strategies during emergencies.

• Managed prompt stakeholder notifications during live incidents to ensure clear communication and transparency.

• Documented incidents and disseminated case summaries to stakeholders for sites.

• Monitored global events to identify potential risks and disruptions impacting operations.

• Mass communication notifications to inform and protect employees during emergencies.

• Conducted keyword research to identify target keywords for optimization.
• Reviewed existing content on the site to improve relevance for targeted keywords.
• Implemented on-page SEO strategies to enhance site visibility and rankings.
• Executed SEO functions such as keyword research, data collection, link optimization and site auditing.