Vishal Kumar
New Delhi
Summary
Experienced and results-oriented Senior Executive specializing in Client Success with a proven track record of driving client satisfaction, retention, and revenue growth. Adept at building and nurturing strong client relationships, I excel in understanding client needs and delivering tailored solutions to drive their success. Skilled in problem-solving, and cross-functional collaboration, I have consistently surpassed client expectations and contributed to business growth. If you're seeking a passionate and dedicated Senior Executive to elevate your client success initiatives, I bring a strategic mindset and a commitment to delivering impactful results.
Overview
3
3
years of professional experience
Work History
Senior Executive(Client Success)
Handy Solutions Pvt. Ltd
Gurugram
11.2023 - Current
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and advocate within the organization.
- Issue Resolution: Proactively address and resolve client concerns and issues in a timely manner, collaborating with internal teams to provide effective solutions.
- Cross-functional Collaboration: Collaborate closely with sales, marketing, product development, and customer support teams to address client needs and drive continuous improvement.
- Training and Education: Provide product training and support to clients as needed, ensuring they have the knowledge and resources to effectively utilize our offerings.
- Account Growth: Identify opportunities for account expansion and upselling, working closely with sales and marketing teams to maximize revenue and retention.
Team Lead-Operations
Paytail Commerce Pvt.Ltd
Gurugram
07.2021 - 11.2023
- Lead a team of 7 operations professionals, providing guidance, mentorship, and performance feedback to ensure optimal performance and development
- Collaborate with cross-functional teams to develop and implement strategies to improve operational efficiency, reduce costs, and enhance client satisfaction
- Analyze operational processes and identify areas for improvement, implementing changes that resulted in a 20% increase in productivity
- Monitor key performance indicators (KPIs) to assess team performance and address any deviations from targets promptly
- Conduct regular team meetings to communicate goals, updates, and company initiatives, fostering a cohesive team culture
- Implement and maintain quality control measures, ensuring compliance with industry regulations and company standards
- Act as a point of escalation for complex issues, resolving them promptly and effectively to ensure minimal impact on clients and operations.
Education
Bachelor of Science - Electronics
Kurukshetra University
Skills
- Client Relationship Management
- Communication Skills
- Mail handling
- Product Knowledge
- Cross-Functional Collaboration
- Fintech Knowledge
- BGV Knowledge
- Team Management
- Problem-Solving
Accomplishments
- Achieved the "Highest Revenue Generator" award at Paytail Commerce Pvt. Ltd.
Timeline
Senior Executive(Client Success)
Handy Solutions Pvt. Ltd
11.2023 - Current
Team Lead-Operations
Paytail Commerce Pvt.Ltd
07.2021 - 11.2023
Bachelor of Science - Electronics
Kurukshetra University
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