Strategic leadership development program graduate from India institute of Management-Bengaluru. High-performing result oriented professional operations-manager with expertise in building, optimizing, reengineering, organizational processes delivery to maximize business results in service operations. Action oriented & highly results driven individual with critical thinking and in-depth experience in Accounts receivable, Cash posting, Charge entry & Billing. Proactive approach in managing large size projects with expertise in creating and enhancing operational workflows and improving efficiency of the team with eye to detail approach. Successfully transitioned multiple projects over last 10 years of my career. Adaptive & flexible to the changes in global market & implement the ideas/business model. Entrepreneurial approach towards operations, excellent in managing teams with oversight of budget/revenue. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals. Proven Skills in Managing teams to work in Sync with the corporate set parameters & motivating them for achieving business and individual goals. Exposure in identifying/adopting emerging trends and addressing industry requirements to achieve organizational objectives & norms. Hands on experience in Handling the complete back office operations in RCM(Revenue Cycle Management). Six Sigma Green Belt with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes. Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Operational Process/Multi-Site Operations
Process Redesign
Negotiation, Persuasion, and Communication
Strategic Planning and Change Management
Performance Management
Training and Leadership Development
Organizational Design and Development
Continuous Improvement of Operational Processes/Standards
P&L Management/Revenue Goal/Growth
Key relationship management
Strategic leadership