VISHAL KUMAR
Summary
Results-oriented management professional with a strong desire to contribute to the success of an organization. Proven track record in improving operations, driving profitability, and fostering growth. Skilled in utilizing expertise and experience to implement strategic initiatives and drive positive change. Committed to delivering exceptional results through effective leadership, collaboration, and problem-solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Prime Supermarket
10.2022 - 07.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Negotiated with suppliers to secure more favorable terms, enhancing profitability with cost savings.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.
FOOD & BEVERAGE TEAM LEADER
IBIS Coimbatore City Centre
08.2019 - 12.2021
- Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none
- Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.
- Behaves and acts in an exemplary fashion, embodying the brand mindset.
- Supervise the team of Food and Beverage Department
- Helping team improve their skills & providing support for career development.
- Improves sales, the quality of service and promotion of services in compliance with hygiene standards.
- Conveys the hotel's image through my attitude, professionalism in the field.
- Ensures that all products served to guests conform to standard and are of good quality.
- Develops revenue and profit margins.
- Helps the hotel meet its targets.
- Provides information for guests within field of competence or directs them to the right person.
- Remains polite and courteous at all times whatever customers may request.
- Handling any complaints concerning the restaurant immediately and sensibly, and keeps the manager informed.
- Maintain audit records & beverage inventory.
FOOD & BEVERAGE ASSOCIATE
IBIS Hyderabad HITEC city
12.2016 - 08.2019
- To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
- Oversaw the restocking of supplies throughout shifts, preventing shortages during busy periods.
- Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
- Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Participated in team meetings, offering valuable input on ways to improve service standards.
- Ensure that all front of house and guest areas are well maintained at all times.
- Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary.
Industrial Training
Ibis-Novotel Bengaluru Techpark
07.2015 - 12.2015
- Undergone training in various departments including Front Office, House Keeping, Food & Beverage Service, Culinary, and Human Resource.
Industrial Training
La Hospin Hotels Pvt Ltd
05.2011 - 12.2011
- Undergone training in Food & Beverage Service department for 5 months.
Education
Bachelor of Science - Catering Science & Hotel Management
Bharathair University
Coimbatore, India01.2016
Senior Secondary school - Hindi, Computer science, Biology, Chemistry, Maths, English, Physics.
National Institute of Open Schooling
Visakhapatnam, India01.2013
Secondary School -
Sea Rock High School
Kurnool, India01.2008
Skills
- Food and Beverage Operations
- Teamwork and Collaboration
- Time Management
- Multitasking
- Food Safety
- Task Delegation
- Inventory Control
- Store Organization
Certification
- Hospitality training program certified, 2011
- Accor hotels Emerging leaders Program certified, 2018
Accomplishments
- Employee of the month October - 2017
- Social media champ for the most reviews with positive feed back
- Significant contribution towards extraordinary service executed during times of COVID-19 pandemic
Languages
English
Hindi
Marathi
Telugu
Hobbies and Interests
- Reading
- Listening Music
- Walking
- Traveling
Timeline
Retail Supervisor
Prime Supermarket
10.2022 - 07.2024
FOOD & BEVERAGE TEAM LEADER
IBIS Coimbatore City Centre
08.2019 - 12.2021
FOOD & BEVERAGE ASSOCIATE
IBIS Hyderabad HITEC city
12.2016 - 08.2019
Industrial Training
Ibis-Novotel Bengaluru Techpark
07.2015 - 12.2015
Industrial Training
La Hospin Hotels Pvt Ltd
05.2011 - 12.2011
Bachelor of Science - Catering Science & Hotel Management
Bharathair University
Senior Secondary school - Hindi, Computer science, Biology, Chemistry, Maths, English, Physics.
National Institute of Open Schooling
Secondary School -
Sea Rock High School
- Hospitality training program certified, 2011
- Accor hotels Emerging leaders Program certified, 2018
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