Summary
Overview
Work History
Education
Skills
Languages
Salary section
Timeline
Generic
Vishal KUMAR

Vishal KUMAR

Ghaziabad

Summary

Personable and dedicated Customer Service Representative with extensive experience in Machine Tool industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Service Engineer

Tosei Engineering Pvt. Ltd.
Manesar
04.2023 - Current
  • Managed customer service inquiries and complaints promptly.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Installation was done on the customer site.
  • Retrofitment is done on-site, and training is also provided to the customer.
  • Quotation making, PO process, and delivery scheduled for customers of spares, as well as some IPG head repairing done in-house in urgent cases.
  • PLC modification is done on the machine when retrofitting.
  • Knowledge about SBS Balancer working and retrofitment with Marposs.
  • Do IPG retrofit against Tespa, Marposs, Movomatic, and Accurite.

Service Engineer

Samriddhi Machine Tools
Chandigarh
07.2018 - 03.2023
  • Diagnosed, tested, and repaired complex technical problems on customer systems.
  • Identified the root cause of system malfunctions and implemented corrective action to prevent recurrence.
  • Perform preventive maintenance tasks, including upgrades, patches, configuration changes, and troubleshooting.
  • Provide technical guidance to junior engineers in resolving escalated issues.
  • Conduct training sessions for customers on new hardware and software products.
  • Work closely with other departments to ensure timely resolution of customer issues.
  • Respond promptly to customer inquiries regarding product usage or technical issues.
  • Communicated effectively with customers via phone, email, and chat support channels.
  • Provide recommendations on improvements or modifications needed for existing systems.
  • Installed, configured, and commissioned new customer equipment according to specifications.
  • Assist customers with troubleshooting issues related to software and hardware promptly.
  • Resolve customer service requests within the given time frame.
  • Provide technical support for customers on-site or remotely, via phone, or email.
  • Maintain equipment performance by cleaning and lubricating components.

Education

Diploma - Electrical Engineering

G.B.N. Govt. Polytechnic
Nilokheri
06-2018

Master Diploma in Computer Information & System Management -

Excel Net Computer Institute
Karnal
04-2017

High School Diploma -

Sant Nikka Singh Sr. Sec. School
Karnal
04-2013

Skills

  • Product and service knowledge
  • Task Delegation
  • Customer Relations
  • CSS
  • Orientation and training
  • Business development understanding
  • Knowledge about turning CNC, VMC & Grinding machines, IPG head working
  • In turning turret electrical mechanical issue resolving
  • in VMC ATC related electrical mechanical resolving issue
  • Accretech IPG Installation, breakdown attended
  • At present area handle in Accretech is Haryana, Punjab,Himachal Pradesh, Uttarakhand, Uttar-pradesh, Delhi NCR, In some condition go to jaipur, indore & jamshedpur
  • Technical reporting
  • Design Verification
  • Proposal Development
  • Staff Training

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Advanced (C1)
C1
Haryanvi
Proficient (C2)
C2

Salary section

  • At present fixed gross salary package is 6 lakh and variable salary as CTC is 8.75 lakh. In variable including Ta/Da/ 3 Bonus/ Diwali bonus.

Timeline

Service Engineer

Tosei Engineering Pvt. Ltd.
04.2023 - Current

Service Engineer

Samriddhi Machine Tools
07.2018 - 03.2023

Diploma - Electrical Engineering

G.B.N. Govt. Polytechnic

Master Diploma in Computer Information & System Management -

Excel Net Computer Institute

High School Diploma -

Sant Nikka Singh Sr. Sec. School

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