Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Timeline
Generic

Vishal Kumar

Navi Mumbai

Summary

Strategic in marketing field with knack for completing projects efficiently and productively. Possess specialized skills in market analysis, digital advertising campaigns, and brand management. Excel in communication, teamwork, and adaptability, ensuring seamless integration of innovative strategies for business growth.

Overview

9
9
years of professional experience

Work History

Customer Experience Manager

Hansa Direct Pvt Ltd
Navi-Mumbai
02.2025 - 08.2025
  • Collaborated with teams to resolve customer concerns and improve satisfaction.
  • Implemented feedback mechanisms to gather insights from customer interactions.
  • Analyzed customer feedback data to identify areas for improvement.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.

Customer Support Associate

Sutherland Global Service Pvt Ltd
Navi-Mumbai
05.2022 - 01.2025
  • Assisted customers with inquiries and issues through multiple communication channels.
  • Resolved customer complaints by analyzing problems and providing effective solutions.
  • Documented customer interactions in the company's CRM system for future reference.
  • Maintained knowledge of company products to provide accurate information to customers.
  • Trained new associates on customer support protocols and best practices.

Customer Service Executive

Majorel India Pvt Ltd
Navi-Mumbai
02.2021 - 12.2021
  • Managed customer inquiries through phone and email communication.
  • Resolved customer complaints with effective problem-solving techniques.
  • Collaborated with teams to improve overall service delivery processes.
  • Maintained up-to-date knowledge of products and services offered.

Executive Associate

Sutherland Global Service Pvt Ltd
Navi-Mumbai
11.2018 - 10.2019
  • Managed executive schedules and coordinated meetings across departments.
  • Prepared and organized documents for board meetings and presentations.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Performed basic bookkeeping duties such as entering invoices into accounting software programs.
  • Maintained an organized filing system for all incoming and outgoing correspondence.

Office Associate

K K Engineering and Protective Coating Pvt Ltd
Navi-Mumbai
12.2016 - 10.2018
  • Managed office supplies and inventory levels for efficient operations.
  • Prepared reports and documents for internal meetings and presentations.
  • Maintained filing systems to ensure easy access to information.
  • Resolved customer complaints via phone or email in a professional manner.
  • Prepared correspondence using Microsoft Word and Outlook.
  • Filed and retrieved records to support business needs and boost team productivity.

Technical Support Associate

Wipro Limited
Navi-Mumbai
06.2016 - 11.2016
  • Assisted customers with technical issues via phone and chat support.
  • Diagnosed hardware and software problems for effective troubleshooting.
  • Documented customer interactions in the ticketing system for future reference.
  • Collaborated with team members to resolve complex technical challenges.

Education

H.S.C -

Rajiv Gandhi Junior College
Vashi
03-2013

S.S.C -

Vashi English High School
Vashi
03-2011

Skills

  • Process improvement
  • Customer service excellence
  • Team collaboration
  • Technical troubleshooting
  • Product knowledge
  • Customer satisfaction metrics

Affiliations

  • Gaming
  • Bike riding

Languages

Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1

Timeline

Customer Experience Manager

Hansa Direct Pvt Ltd
02.2025 - 08.2025

Customer Support Associate

Sutherland Global Service Pvt Ltd
05.2022 - 01.2025

Customer Service Executive

Majorel India Pvt Ltd
02.2021 - 12.2021

Executive Associate

Sutherland Global Service Pvt Ltd
11.2018 - 10.2019

Office Associate

K K Engineering and Protective Coating Pvt Ltd
12.2016 - 10.2018

Technical Support Associate

Wipro Limited
06.2016 - 11.2016

H.S.C -

Rajiv Gandhi Junior College

S.S.C -

Vashi English High School

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Vishal Kumar