Vishal Kumar
BANGALORE
Summary
Experienced professional with 14 years of expertise in managing the customer lifecycle through various roles in Customer Success, Professional Services, Consulting, and Technical Account Management. Proven track record in driving customer satisfaction, implementing effective solutions, and fostering strong client relationships across diverse industry verticals. Skilled in leading cross-functional teams, executing strategic initiatives, and delivering exceptional service to ensure customer retention and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, Technical Account Management
Autodesk India Pvt. LTD.
BANGALORE
05.2021 - Current
- Managing a team of Technical Account Managers, including directing activities and managing performance.
- Implementing processes and plans for the effective delivery of onboarding and adoption services for Autodesk products.
- Engaging and collaborating with the sales organization to communicate operational details and effectiveness of adoption services.
- Driving communication within the organization, ensuring new information is coordinated with support and partner teams.
Technical Support Manager
IBM India Pvt LTD
Bengaluru
11.2011 - 05.2021
- Managed technical support operations for diverse client environments.
- Implemented quality assurance processes to maintain service standards.
- Oversaw the integration of new support tools and technologies into workflows.
- Fostered teamwork and inclusion across organizations,cultures and geographies. Support activities and projects involving cross-functional teams
Education
Bachelor of Arts - Economics
Nitishwar College
03-2010
Skills
- Technical account management
- Performance tracking
- Strategic planning
- Customer relationship management
Certification
- Certified Scrum Master
- ITIL V3
- AZ 900- Auzre Fundamentals
- IBM Certified Associate Project Manager
Timeline
Manager, Technical Account Management
Autodesk India Pvt. LTD.
05.2021 - Current
Technical Support Manager
IBM India Pvt LTD
11.2011 - 05.2021
Bachelor of Arts - Economics
Nitishwar College
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