Vishal Kumar
Ranchi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
DIGIGRAM FINTECH SOLUTION LLP
EXECUTIVE HELPDESK
RANCHI
12.2024 - Current
- Documented support tickets and user interactions in the helpdesk management system.
- Collaborated with team members to resolve escalated technical issues efficiently.
- Responded promptly to user inquiries via phone, email, and chat support channels.
- Verified Challan for the logistic purpose.
TATA CONSULTANCY SERVICES(TCS)
FINANCIAL SERVICES - DOCUMENTATION PROCESS
KOLKATA
08.2024 - 10.2024
- Created and maintained comprehensive documentation for internal processes and procedures.
- Collaborated with team members to gather information for technical documents.
- Edited and formatted user manuals to ensure clarity and consistency.
- Analyze the mortgage documents of the U.S. client.
Education
BBA - - Finance
SARALA BIRLA UNIVERSITY
RANCHI07-2023
INTERMEDIATE - COMMERCE,CBSE
DAV PUBLIC SCHOOL
RANCHI05-2020
MATRICULATION - CBSE
BRIDGEFORD SCHOOL
RANCHI05-2018
Skills
- Helpdesk management
- Quality assurance
- Attention to detail
- Time management
- Good Telephone Etiquette
- Microsoft Word
- Team collaboration
- MS Excel
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Beginner
A1
Timeline
DIGIGRAM FINTECH SOLUTION LLP
EXECUTIVE HELPDESK
12.2024 - Current
TATA CONSULTANCY SERVICES(TCS)
FINANCIAL SERVICES - DOCUMENTATION PROCESS
08.2024 - 10.2024
BBA - - Finance
SARALA BIRLA UNIVERSITY
INTERMEDIATE - COMMERCE,CBSE
DAV PUBLIC SCHOOL
MATRICULATION - CBSE
BRIDGEFORD SCHOOL