Vishal Kumar
Gurgaon
Summary
Dynamic Education Consultant with a proven track record at ADDA247, enhancing student product satisfaction by 20% through customized educational solutions. Excelled in product management and interpersonal communication, leading projects from inception to execution. Skilled in CRM and adept at identifying and resolving academic barriers, significantly improving customer loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Education Consultant
ADDA247
Gurgaon
04.2023 - 01.2025
- Expertly mapped students with Adda247's educational products and solutions tailored to their requirements
- Demonstrated leadership skills in managing projects from concept to execution.
- Identified potential barriers within students' academic processes to initiate steps for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions.
- Achieved a remarkable 20% increase in student product satisfaction by customizing solutions to their unique concerns.
Customer Service Executive
Teleperformance
Jaipur
11.2021 - 03.2023
- Implemented strategies to manage customer churn and enhance customer loyalty.
- Monitored and analyzed performance metrics to identify trends and anticipate customer needs.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Collaborated with the sales team to identify and grow opportunities within the territory.
- Maintained up-to-date knowledge of product lines, pricing plans, warranties.
- Conducted customer satisfaction surveys and recommended product improvements to management based on feedback.
Education
Bachelor of Commerce - Accounting And Finance
Siddhartha University
Kapilvastu01-2019
Skills
- Product management
- MS Excel
- Learning theories
- Time management
- CRM
- Generate leads
- Interpersonal communication
- AML, KYC
- Goal setting
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Education Consultant
ADDA247
04.2023 - 01.2025
Customer Service Executive
Teleperformance
11.2021 - 03.2023
Bachelor of Commerce - Accounting And Finance
Siddhartha University
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