Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
VISHAL KUMAR AGARWAL

VISHAL KUMAR AGARWAL

HYDERABAD

Summary

Dynamic, open-source intelligence investigator with a decade of experience in data analytics and information systems. Dedicated to delivering impactful business intelligence solutions. Expertise in SQL and ETL development drives the ability to extract valuable insights that enhance organizational performance. Strong commitment to excellence and effective problem-solving skills ensure a proactive approach in identifying trends and mitigating risks. Eager to leverage analytical prowess to propel business growth and innovation in a challenging, collaborative environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

OSINT (Open-Source Intelligence) Investigator

Blockchain Intelligence Group
HYDERABAD
12.2021 - 07.2025
  • Helped develop training materials and internal documentation to support investigator onboarding and knowledge sharing.
  • Tested internal tools in staging environments prior to deployment, reported bugs, and provided feedback to ensure stability and accuracy for investigative use.
  • Provided investigative insights, graphs, and content to the marketing team for social media and website coverage of major blockchain events, and security incidents.
  • Flagged high-risk wallets and addresses for internal databases to support real-time threat detection.
  • Traced proceeds of illicit activities, and flagged associated addresses for monitoring and attribution.
  • Maintained and optimized a SQL database to track trends and improve investigative research efficiency.
  • Provided daily analytical reports on emerging blockchain-related crimes and vulnerabilities.

Senior Technician

Dell International Services
08.2016 - 12.2021
  • Delivered exceptional technical support, consistently achieving high resolution rates.
  • Utilized advanced SQL and ETL tools for data analysis, enhancing decision-making processes.
  • Conducted tests of components and systems to evaluate performance, and identify concerns.
  • Developed and maintained SQL databases, along with SharePoint sites, for effective data management.
  • Published comprehensive reports and KPI dashboards by providing insights on customer experience and operational performance.

Senior Customer Service Executive

Amazon.com
05.2014 - 05.2015
  • Managed escalation calls, resolving customer issues promptly and efficiently.
  • Analyzed and processed daily inventory reports to ensure accuracy and ownership tracking.
  • Guided team members on policies and procedures, enhancing the overall customer service experience.
  • Collaborated with cross-functional teams to streamline service processes.

Education

B.Sc. - Electronics Technology

Loyola Academy Degree & P.G College
Hyderabad

12th Grade - Board of Intermediate Education

Narayana Junior College
Hyderabad

10th Grade - ICSE

St Martin’s High School
Hyderabad

Skills

  • Database management: Teradata, SQL Server, PostgreSQL
  • Data transformation: SSIS
  • Version control: Azure DevOps
  • ETL development
  • Custom reporting
  • Business intelligence
  • Incident resolution
  • OSINT investigation
  • Blockchain analysis
  • Risk assessment
  • Analytical thinking

Certification

Certified cryptocurrency investigator

Accomplishments

  • Received zero DSat (negative identifier) Rockstar Award for FY19
  • Received Everyday Hero Award in FY 18
  • Awarded as customer rave champion and good customer experience scores on a number of occasions
  • Received OTS (On the Spot) award on a couple of occasions in FY17 and FY18
  • Won the Best Paper Award at the International Conference on Photonics, VLSI, and Signal Processing held on March 28th and 29th, 2014, at Kakatiya University in Warangal for the paper titled 'Autonomous Robot'
  • Was awarded a Champions award while working with Amazon for consistent performance throughout December 2014, peak season
  • Received multiple appreciations for my financial crime investigation work on multiple major hacks on blockchain
  • I got recognized as a certified cryptocurrency investigator

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

OSINT (Open-Source Intelligence) Investigator

Blockchain Intelligence Group
12.2021 - 07.2025

Senior Technician

Dell International Services
08.2016 - 12.2021

Senior Customer Service Executive

Amazon.com
05.2014 - 05.2015

B.Sc. - Electronics Technology

Loyola Academy Degree & P.G College

12th Grade - Board of Intermediate Education

Narayana Junior College

10th Grade - ICSE

St Martin’s High School

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VISHAL KUMAR AGARWAL