Vishal Kumar L
Bangalore
Summary
Certified SAFe 5 Practitioner bringing 12 years of expertise in IT industry. Effectively manages assignments and deliver them on timely manner. Able to adapt to changing work requirements and reliable in exceeding expectations for quality and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business System Analyst
Citrix R&D India Pvt. Ltd.
Bangalore
2019.07 - Current
- Worked as a Scrum master and Business System Analyst for Citrix training website, Clarus migration, IDAC (Okta Integration), MyAccount
- Collected, defined and analyzed business requirements
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Performed gap analysis between existing systems and proposed solutions to identify areas of improvement or enhancement
- Gathered, reviewed and reported on findings
- Facilitated the scrum ceremonies such as stand ups, retrospectives, story planning and sprint planning
- Managed work and project responsibilities by assigning tasks to the team members
- Assigned Production Support tickets to the team members
- Worked closely and listened to team members feedback to identify issues and resolve conflicts
- Organized DSU's with the team and identify the blockers
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
- Assigned user stories to the team members
- Effectively followed up with the development team to resolve the issues
- Demonstrated project completion to the stake holders
- Trained the new work flow to the support team
- Maintained attendance tracker of the teams to track the utilization of resource
- Created test cases and scenarios and assisted team members with manual testing in Clarus migration
- Led the team in resolving issues and enhancements in Clarus end to end
- Effectively collaborated with different teams and communicate with stake holders
- Prepared various PPT's based on the wire frame provided by the business team and trained the support team on the new features
- Acted as a facilitator for the Product Owner and the team
- Communicated with Product owner on clearing Product Backlog
- Developed test plans and conducted unit testing of new software applications prior to release into production environment
EDUCATION PROGRAM SPECIALIST
TEK Systems
2014.09 - 2019.07
- Worked closely with developers to test the functionality of Citrix training website
- Identified the bugs and issues on training website and posted them on Confluence website
- Created Jira tickets to resolve the bugs and issues reported
- Tested the new functionality in training QA environment
- Validated and Invalidated the exam scores of the students based on the list provided by the exam's team
- Tested the lab functionality by going through the lab manuals and reported issues to content development team
- Merged the Citrix certification accounts of the clients or customers to avoid duplication
- Maintained the test cases in MS Excel and sent the update to the development team
- Performed Regression testing and Sanity testing
- Overridden the users to create a unique ID for the certifications
- Worked with Citrix courses quality by performing step by step testing on Virtualization and Networking courses
- Involved in Program Management by creating, managing and deleting the rules for certification path, badges etc. in Pearson VUE website
- Created knowledge articles for training and certification websites
TECHNICAL SUPPORT ASSOCIATE
Dell International Services
- Troubleshoot H/W, S/W and networking related issues of the computers, printers, routers etc.
- Worked for portables and desktops queue for hardware and software issues by performing diagnostics
- Complete software support for windows including virus removal, data backup & transfer, installing 3rd party software or hardware
- Communicated with vendors as in when required for onsite dispatches
- Worked for Wireless queue for configuring wireless routers and connecting PC and printers to the wireless setup
- Installed the Operating system on the customer computer and installed the drivers by logging in to the computer
- Helped the customers in setting up the internet connection from routers to the computers securely
- Helped the customer in setting up an e-mail account in Windows Live mail, Outlook 2007, 2010, Thunderbird
Education
BCA -
Seshadripuram First Grade College - Bangalore University
01.2010
Skills
- Requirements Analysis
- Stakeholder Management
- Project Management
- Jira
- SQL
- Confluence
- MS Office
- Analytical Thinking, Problem Solving, & Attention to Detail
- User Stories
- Service Now
- Process Documentation
- Data Consolidation
- Production Support
- Research and Analysis
- Root Cause Analysis
- Stakeholder Relations
- Requirements Gathering
Certification
- Certified SAFe 5 Practitioner
- Aglie Foundations
- Citrix Certified Workspace Microapps Service
- Citrix Certified Sales Professional
Accomplishments
- Critically identified the security issue in Clarus account creation, which bought appreciation from stake holders
- Have received major insights from peers
- Have been awarded as Knowledge Contributor thrice for creating articles precisely in Citrix
- Consistently topped the ranking quarter on quarter and reached my monthly goals
- Lead the Process Improvement Ideas project, where in the team member provides a suggestion or a change request in the Smartsheet and I closely work with the respective teams to implement the change and close the incident. This decreased ticket flow to 30%.
- Won Above and Beyond award in Citrix thrice and have won Performance Award several times
- Captained the cricket team in Dell Premier League organized by Dell
Timeline
Business System Analyst
Citrix R&D India Pvt. Ltd.
2019.07 - Current
EDUCATION PROGRAM SPECIALIST
TEK Systems
2014.09 - 2019.07
TECHNICAL SUPPORT ASSOCIATE
Dell International Services
BCA -
Seshadripuram First Grade College - Bangalore University
- Certified SAFe 5 Practitioner
- Aglie Foundations
- Citrix Certified Workspace Microapps Service
- Citrix Certified Sales Professional
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