Vishal Kumar Rai

Demonstrated expertise in leading end-to-end IT Service Management, with a focus on efficient resource alignment to meet client requirements. In-depth knowledge of ITIL frameworks, consistently driving service delivery improvements and boosting customer satisfaction. Skilled in utilizing ITSM tools like Freshservice to streamline processes and enhance operational efficiency. Proven ability to collaborate with stakeholders to develop and optimize infrastructure solutions and support models. Achievement-oriented leader, adept at managing change and delivering results in high-pressure environments. Strong analytical skills focused on monitoring and documenting project progress to ensure successful outcomes. Extensive experience in incident management, change management, and service delivery for major OTT and Telecom clients.

English & Hindi