Hi, I’m
Vishal Lakkammanavar
Software Engineer
Bangalore,Karnataka
Summary
Overall, 10 Years of Experience in the IT industry. Currently working as Associate Manager in Q2 Software. 5 Years of extensive experience in Administration, Configuration, Implementation and Support of Salesforce CRM applications.
Holding certification in salesforce Platform App Builder and Platform Developer I.
5 years of experience in Application Maintenance and Support using technologies like Core Java, SQL, XML, Unix.
Knowledge in Banking domain and expertise in the Salesforce platform.
Hands on experience on Apex Programming, Triggers, Process Builder, Workflows, SOQL, Validation Rules, Visualforce Pages, Data Loader and Reports,Deployment using Change sets.
Experience in requirements gathering and create functional requirement for key projects.
Experience in Configuring the salesforce system using validation rules, custom labels, workflows, custom settings, permissions, and profiles.
Exposure in web services to integrate internal systems. Core Java programming skills, Good understanding of OOPS concepts and MS SQL database.
Good knowledge on ITIL process.
Expertise in system analysis, coding, bug fixing and troubleshooting.
Holding valid USA business VISA.
Excellent troubleshooting skills with ability to understand the requirements in development.
A good team player with the ability to work in all sorts of environment. Ability to handle team and co-ordinate to deliver task smoothly.
Strong client facing skills and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
2
Salesforce Certified-Platform Developer I & Platform App Builder
1
Strategic Management, IIM Bangalore
Work History
Cloud Lending Inc, Q2 Software
Associate Manager
01.2021 - Current
Job overview
- I am managing the Customer Success Engineering team of 10 members directly
- This team plays a role of L3 technical product and implementation support for the CL product customers
- I am responsible for the smooth operation of the CSE team as well as monitoring the teams’ individual queues and coordinating with the other stake holders which involves Product Engineering/PS/RM/TAM
- Worked very closely with the Account Relationship Managers in maintaining the trust of the customer by delivery the bugs fix on priority and timely manner
- Mentored the team members by conducting various technical and functional Knowledge sharing the session on CL products
- Involved in new hiring process and project transition activities to support team
- Responsible for the weekly cadence meeting with the premium customers and involved in setting the right expectation on the open issues
- Managing the team and keeping them aligned with the KPI metrics.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cloud Lending Inc - Q2 Software
Application Support Developer-III
06.2018 - 01.2021
Job overview
- Cloud Lending — CL Loan]: CL Loan is one of the leading lending software products, which is developed on salesforce cloud platform, basically aimed to provide the lending platform for the small and mid-sized business
- This is a single solution that offers rich functionality at every stage of the loan lifecycle, from loan servicing to trading and settlement
- CL Loan enables efficiency across lending operations and helps in processing the lending by reducing the time for processing the Loan., Technology: Apex Programming (Triggers, Process Builder, Workflows, Validation Rules), SOQL
- Tools: Salesforce cloud platform, Force.com IDE
- Job Role:
- Worked as a single point of contact for some of the major customers using CL Loan product and handle the tasks of analyzing the CL Loan product issues at code level
- Responsible for writing the custom code in apex programming which also includes the (Apex Triggers, Apex Batch, Triggers, Test Classes, Workflows and Process Builder) for the satisfying the customers custom requirement
- Worked on various code customization request from the customers along with fixing the existing custom implementation bugs
- Responsible for performing the SOQL Queries for tracking, reproducing, and resolving the technical challenges
- Being a part of Customer Success Engineering team, majorly played a role of L3 technical product and Implementation support of the product for the new customers., Cloud Lending — CL Loan]: CL Loan is one of the leading lending software products, which is developed on salesforce cloud platform, basically aimed to provide the lending platform for the small and mid-sized business
- This is a single solution that offers rich functionality at every stage of the loan lifecycle, from loan servicing to trading and settlement
- CL Loan enables efficiency across lending operations and helps in processing the lending by reducing the time for processing the Loan., Technology: Apex Programming (Triggers, Process Builder, Workflows, Validation Rules), SOQL
- Tools: Salesforce cloud platform, Force.com IDE
- Job Role:
- Worked as a single point of contact for some of the major customers using CL Loan product and handle the tasks of analyzing the CL Loan product issues at code level
- Responsible for writing the custom code in apex programming which also includes the (Apex Triggers, Apex Batch, Triggers, Test Classes, Workflows and Process Builder) for the satisfying the customers custom requirement
- Worked on various code customization request from the customers along with fixing the existing custom implementation bugs
- Responsible for performing the SOQL Queries for tracking, reproducing, and resolving the technical challenges
- Being a part of Customer Success Engineering team, majorly played a role of L3 technical product and Implementation support of the product for the new customers.
- Tested and deployed scalable and highly available software products.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
- Interacted with clients to resolve issues and answer software-related questions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Finastra, Misys
Technical Consultant
05.2017 - 06.2018
Job overview
- LoanIQ- Syndicated Lending Project]: LoanIQ is one of the leading banking lending software products basically aimed to provide the syndicated lending
- This is a single solution that offers rich functionality at every stage of the loan lifecycle, from syndication and servicing to trading and settlement
- Loan IQ enables efficiency across lending operations, from complex, syndicated to high volume, bilateral lending., Handle the tasks of analyzing the LoanIQ software product issues at code level
- Majorly responsible for analyzing issues in the code and classifying the issue to be a bug, and then raising the bug in Jira for the code fixes
- Responsible for performing the SQL Queries/optimizing the queries for tracking, reproducing, and resolving the technical challenges
- I have also worked as a part of core development team for fixing the bugs
- Being an ESG team member played the role of L3 technical product support consultant
- My Initiatives: Automation of Environment Services
- This project was my initiative, and it was aimed to automate the services monitoring check in all our internal environments and display the status in the dynamic web page to avoid the manual interventions,
Volvo IT
Software Engineer, Truck
04.2015 - 05.2017
Job overview
- Sales Project]: Volvo TSP project was aimed to provide the global maintenance and support of the global truck’s dealership sales applications
- As part of TSP team, I used to handle the 3 major applications of TSP which includes - VSS, IM, CV360
- The technologies which were used are Xml, MS SQL, Core Java to maintain and support these applications
- Job Role:
- Handle the tasks of analyzing/debugging the application issues at code level
- Responsible for implementing the SQL fix for internally developed code for maintaining the TSP applications
- Involved in patch deployment and smoke testing of the applications
- Responsible for performing the SQL queries for tracking, reproducing and resolving the technical challenges
- Worked very closely with the business solution experts in analyzing the business requirement for the applications, Initiatives: Automation of Environment Services
- This project was my initiative, and it was aimed to automate the services monitoring check in all our internal environments and display the status in the dynamic web page to avoid the manual interventions, Windows
- Tools: Eclipse IDE, Sales Project]: Volvo TSP project was aimed to provide the global maintenance and support of the global truck’s dealership sales applications
- As part of TSP team, I used to handle the 3 major applications of TSP which includes - VSS, IM, CV360
- The technologies which were used are Xml, MS SQL, Core Java to maintain and support these applications
- Job Role:
- Handle the tasks of analyzing/debugging the application issues at code level
- Responsible for implementing the SQL fix for internally developed code for maintaining the TSP applications
- Involved in patch deployment and smoke testing of the applications
- Responsible for performing the SQL queries for tracking, reproducing and resolving the technical challenges
- Worked very closely with the business solution experts in analyzing the business requirement for the applications
Amazon.com
Support Engineer
10.2012 - 04.2015
Job overview
- Amazon Pricing Solution]: This Amazon project is aimed to provide best price experience to its customers
- Part of this project, I was involved in supporting the retail business by doing the configuration to web crawler/scraper tools to scrape the data from the websites
- In this Project, I have used the technical stack- XPath, regex, JavaScript, and Database technologies
- Job Role:
- Handle the tasks of fixing the production issues
- I was involved in the analysis of the website and to configure the crawler logic based on the website analysis report
- Responsible for implementing the fix for internally developed code and to improve the production tool
- Perform responsibilities of analyzing and solving problems and monitoring of pricing solutions
- Used Java script to customize the business pricing logics
- Responsible for configuration changes using the Java script and performing SQL Queries for tracking and resolving the technical challenges.
Education
Dr. Ambedkar Institute of TechnologyBangalore
from Computer Applications
2012
Skills
- Team Management Experience
- Managing Customer Needs
- Business Analysis
- Employee Coaching and Mentoring
Accomplishments
Received MVP of Customer Success award in Year 2020.
Recognized by start award multiple times for work contribution.
Certification
- Certified Salesforce Platform Developer I, Salesforce
- Certified Salesforce Platform App Builder, Salesforce
- Certified Strategic Management, IIM Bangalore
Timeline
Associate Manager
Cloud Lending Inc, Q2 Software
01.2021 - Current
Application Support Developer-III
Cloud Lending Inc - Q2 Software
06.2018 - 01.2021
Technical Consultant
Finastra, Misys
05.2017 - 06.2018
Software Engineer, Truck
Volvo IT
04.2015 - 05.2017
Support Engineer
Amazon.com
10.2012 - 04.2015
Dr. Ambedkar Institute of Technology
from Computer Applications
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