Summary
Overview
Work History
Education
Skills
Timeline
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Vishal Manchanda

Vishal Manchanda

Client Care Administrator
Gurugram

Summary

Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication, and negotiation.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Client Care Administrator

TELUS International
Gurugram
04.2023 - Current
  • Manage and resolve USA client inquiries and issues in blended process environment, ensuring high levels of customer satisfaction
  • Coordinate with cross-functional teams to address client needs effectively
  • Analyze and report on client feedback to enhance service delivery and operational efficiency
  • Utilize organization applications to track interactions and maintain accurate client records
  • Participated actively in team meetings discussing ways to improve overall performance thus contributing towards creating positive working environment.
  • Handled escalated cases effectively by liaising with appropriate personnel internally thereby reducing resolution time significantly.
  • Provided timely updates to clients on status of their requests or issues, maintaining transparency throughout interactions.

Associate Sales Consultant

Policy Bazaar
Gurugram
09.2019 - 01.2021
  • Assisted UAE clients in understanding and selecting insurance products tailored to their needs
  • Provided comprehensive product information and answered queries to facilitate informed decision-making
  • Supported sales team with lead generation and follow-up, contributing to achieving sales targets
  • Conducted market research and competitive analysis to identify sales opportunities and improve strategies
  • Utilized consultative selling approach, listening attentively to client needs while recommending appropriate solutions for their unique challenges.
  • Attended regular training sessions to stay updated on industry developments and enhance professional skills.
  • Managed a consistent pipeline of prospects by regularly updating CRM system with accurate information.

Education

Bachelor of Science - Civil Engineering

Kurukshetra University
Panchkula, India
06.2013 - 07.2017

Skills

Data entry proficiency

Client confidentiality

Meeting scheduling

Calendar management

Microsoft office expertise

Quality assurance

Proficient in CRM

Problem-solving

Customer service

Online chat support

Written communication

Timeline

Client Care Administrator

TELUS International
04.2023 - Current

Associate Sales Consultant

Policy Bazaar
09.2019 - 01.2021

Bachelor of Science - Civil Engineering

Kurukshetra University
06.2013 - 07.2017

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Vishal ManchandaClient Care Administrator