VISHAL MAVI
New Delhi
Summary
Talented professional (6.7 Years) with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Iron Systems Inc
06.2023 - Current
- Manages changes, incidents, and problems across multiple data center environments to protect production and disaster recovery systems critical to business success
- Provides immediate response and coordination aimed at minimizing the duration of service interruptions
- Makes decisions regarding real-time incident resolution activities and selecting client situations for executive and management escalation updates
- Consults with other teams on proper integration and correlation of the change, incident, and problem management process and their respective areas
- Works in collaboration with Business Relationship Management to effectively communicate IT Events and IT Incidents to key lines of business
- Proficient in program deployment, operations, and project management, with a strategic focus on enhancing organizational efficiency
- Skilled in people management, change management, and quality improvement, ensuring on-time delivery and adherence to SLAs in fast-paced environments
- Successful in reorganizing and strengthening operations, identifying inefficiencies, and implementing higher performance standards
- Experienced in organizational operations management, time management, conflict resolution, and office administration.
Specialist
Iron Systems Inc., New Delhi
New Delhi
02.2021 - 06.2023
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members
- Conducted regular training sessions for new team members, promoting best practices in customer support operations
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Implemented continuous improvement initiatives, refining incident management processes to drive efficiency gains
- Proactively conducted post-incident reviews, identifying areas for process improvement and sharing lessons learned across the organization
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes
- Conducted regular supplier evaluations to assess performance against contract requirements, ensuring high-quality products and services were consistently delivered
- Championed process improvements that led to shorter lead times for critical components, enhancing production schedules while minimizing downtime due to material shortages
- Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines
- Mentored junior team members in procurement best practices, fostering a culture of continuous improvement within the department.
Senior Associate
WIPRO
- Part of escalation management (L3 / SME), overseeing critical cases beyond specified ERT
- Built and maintained relationships with new and existing clients, providing a high level of expertise
- Analyzed diverse problems ranging from acquisition to churn and delivered resolutions for each
- Managed communication among clients, network teams, and vendors over voice and email
- Ensured responses to tasks within SLA, facilitated smooth handovers, rigorous follow-up, and monitored CSAT
- Involved in FGDs, reviewed current practices, and suggested effective changes
- Conducted sessions with training, OJT batches, and new team members
- Engaged Service Now platform to address IT requests and incidents
- Conducted audits and reported on any ongoing business challenges
- Communicated with customers in their native language to increase loyalty and establish relationships
- Trained and supported new team members, maintaining a culture of collaboration.
Education
MBA - Human Resources Management
IGNOU - DELHI
06.2024
Bachelor of Science - BIOTECH
MANAV RACHNA INTERNATIONAL UNIVERSITY FARIDABAD
07.2017
Skills
- Resource Management
- Multiple Priorities
- Management
- Resource Coordination
- Order tracking
- Supply Chain Optimization
- Incident Response Planning
- Cost Analysis
- Distribution development
- Process Coordination
- Procurement Coordination
- Advanced Excel
- Alteryx
- CRM
- ServiceO
- Work Market
- Flash Portal
- DHL Portal
- JIRA
- Performance monitoring
- Time Management
- Team Leadership
- Task Delegation
Websites
Timeline
Project Coordinator
Iron Systems Inc
06.2023 - Current
Specialist
Iron Systems Inc., New Delhi
02.2021 - 06.2023
Senior Associate
WIPRO
MBA - Human Resources Management
IGNOU - DELHI
Bachelor of Science - BIOTECH
MANAV RACHNA INTERNATIONAL UNIVERSITY FARIDABAD
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