Tilak Khadatkar
Thane
Summary
Dynamic professional with a proven track record at Altius Customer Service, adept in customer service and problem-solving. Excelled in social media handling and efficiently managed multiple customer chats simultaneously, enhancing service quality. Demonstrates exceptional communication and time management skills, ensuring high client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Traya Health
Hair Coach
Thane
03.2024 - Current
- Addressed customer concerns promptly during calls, ensuring efficient service for Traya Health.
- Offered professional advice on hair care and maintenance.
- Managed appointment schedules efficiently, minimising wait times and maximising client throughput.
Chat Support W/Altius Customer Service
Zest Money
01.2022 - 02.2023
- Providing real-time customer support on chat for Zest Money Customers by forwarding queries to relevant departments as per their concern
- Able to handle 6 live customers on chat at one time
- Worked on tools like Verloop and Salesforce
Tech Support B To B W/Altius Customer Service
Metro shoes
01.2022 - 02.2023
- Providing support for order fulfilment for E-com online orders (market place and inhouse website)
- Working knowledge of Vinculum (AWS based system), ETP Database SQL Server System
Customer Service Professional
Altius Customer Service Private LTD
01.2022 - 02.2023
- Worked in project namely: Dhani Medical, SFA Sports For all Championship Process
- Working knowledge of Yellow Messanger, Verloop and Pinchat software Tools
Education
BE -
Mechanical Engineering
Nagpur08.2021
Hssc -
St.paul college
Nagpur06.2016
Ssc -
st.paul school
Nagpur12.2014
Skills
- Social media handling
- Good communication
- Problem solving skill
- Time management
- Computer knowledge
- Marketing
- Customer service
- Active listening
Certification
- Vidarbha winner at ABU ROBOCON-18
- Participated at VNIT NAGPUR stood 3rd position
- Participated at DAIMSR in FASHION SHOW 2nd winner
- Participated at TECHNEX-17, St. Vincent Palloti
- Participated at Technex-18, St. Vincent Palloti
Languages
5,C1,3,B1,5,C1
Hobbies and Interests
- Reading books
- playing Guitar
- football
- Anchoring
Projects
Vaccum Leaf collector for NMC
Custom Section
- Mahindra provincial Tech, Training
- Central Railway engine workshop, Training
Timeline
Traya Health
Hair Coach
03.2024 - Current
Chat Support W/Altius Customer Service
Zest Money
01.2022 - 02.2023
Tech Support B To B W/Altius Customer Service
Metro shoes
01.2022 - 02.2023
Customer Service Professional
Altius Customer Service Private LTD
01.2022 - 02.2023
BE -
Mechanical Engineering
Hssc -
St.paul college
Ssc -
st.paul school
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