Vishal Midha
Branch Manager
Agra
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Branch Manager
AXIS BANK LTD
04.2022 - Current
- Increased assets under management by identifying opportunities for portfolio growth through targeted investments.
- Delivered informative presentations on various financial topics, assisting clients in making educated decisions about their finances.
- Negotiated favorable terms on loans and credit facilities for priority clients, supporting their business growth objectives.
- Developed and maintained strong relationships with high-net-worth clients, leading to long-term loyalty and trust.
- Handled escalated client complaints with tactfulness and diplomacy, resolving issues promptly while preserving client relationships.
- Ensured strict adherence to regulatory compliance guidelines while maintaining a high level of confidentiality in handling sensitive client information.
- Represented the bank at industry conferences and networking events, fostering relationships with potential clients and expanding brand awareness.
- Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Wealth Relationship Manager
ICICI Bank Ltd -South Delhi
10.2021 - 04.2022
- Build and maintain relationships with clients and customers of bank.
- Working to solve any business or technical challenges that customers face.
- Maintain the revenue goal sheet on weekly, MTD, and YTD.
- Make the financial planning for the customer according to need and profile.
- Handling portfolio of 400 HNW client called wealth Customers.
- Handling team of officers to get business from cross sell of all banking products.
- Cross sell to existing customers (CASA Accounts/FD/RD/PPF/SCSC/Credit Cards/Demate and Trading Account /Life Insurance / General Insurance /Mutual Funds /PMS ),Assets (OD/CC, Bank Guarantee / Personal Loan/ Business Loans/Housing Loan/LAP/Loans against share/ gold)
- Department: Retail Branch Banking
Relationship Manager
HDFC Bank Ltd Agra
07.2014 - 10.2021
- Ensuring customer satisfaction by achieving delivery & service quality norms.
- Maintaining cordial relations with customers to sustain of the profitability of the business.
- Handling Hybrid portfolio ,HNW client called Prefferred and Imperia Customer
- Handling 225 HNW Groups approx 550 customers in the portfolio.
- Cross sell and Direct sell of CASA (current & savings accounts ,term deposit )and Assets(OD/CC, Personal Loan & Business Loans and loans against share , gold)
- Cross sell and direct sell of TPP products like Mutual Funds and Life Insurance and General Insurance
- Daily Calling update in the CRM for the Review of Management
- Department: Retail Branch Banking
Branch Manager
Muthoot Fincorp Ltd
06.2011 - 06.2014
- Responsible for entire branch operations and ensuring smooth functioning.
- Performed extensive competitive analysis to identifying rival strategies; initiated counter-strategies and programs to surpass our competition.
- Perform comprehensive market analysis and create accurate sales forecasts and business strategies.
- Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts.
- Proactively assessing, clarifying, and validating branch and customer needs on an ongoing basis.
- Department: Gold Loans
Sales Manager
ICICI Prudential Life Insurance Company Limited
10.2007 - 07.2009
- Responsible for entire up north branches of Bank of India.
- Driving company initiatives and contest for business partners and FSM, FSC.
- Improvement, Cost reduction, process standardization & operation control.
- Customer satisfaction assuring quality of service as per standard.
- Ensure monthly targets and follow up.
- Department: Banka - Assurance
Associate Sales Manager
Yes Bank Limited
11.2006 - 09.2007
- Responsible for develop awareness about the new bank branch in Agra.
- Responsible for direct sell of life insurance
- Create various schemes to collect the data for cross sell to bank.
- Direct call to GO and NGO or clubs & societies.
- Brand promotion, customer awareness and satisfaction
- Department: Banka-Assurance Marketing & Sales
Education
Masters of Commerce -
Bachelor of Commerce - undefined
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Certification
NISM & IRDA Certification.
Timeline
Branch Manager
AXIS BANK LTD
04.2022 - Current
Wealth Relationship Manager
ICICI Bank Ltd -South Delhi
10.2021 - 04.2022
Relationship Manager
HDFC Bank Ltd Agra
07.2014 - 10.2021
Branch Manager
Muthoot Fincorp Ltd
06.2011 - 06.2014
Sales Manager
ICICI Prudential Life Insurance Company Limited
10.2007 - 07.2009
Associate Sales Manager
Yes Bank Limited
11.2006 - 09.2007