Vishal Mishra
Gurgaon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of IT
JLL
Gurgaon
05.2018 - Current
- Strategic Planning: Formulated IT and data strategies for India market aligned with the company's goals and objectives. Developed long-term plans for the evolution of IT systems and infrastructure.
- Team Leadership: Managed and mentored a team of IT, Data and BI professionals. Provided guidance, training, and managed performance evaluations to ensure the team operates efficiently and effectively.
- IT Infrastructure Management: Oversaw the design, implementation, and maintenance of IT infrastructure, including hardware, software, networks, servers, and security systems. Ensured the reliability, scalability, and security of IT systems to support business operations.
- Technology Evaluation and Implementation: Evaluated new technologies and solutions to improve efficiency, reduce costs, and enhance competitiveness.
- Budgeting and Resource Allocation: Developed and managed the IT department budget, including forecasting expenses, monitoring expenditures, and optimizing resource allocation. Prioritized IT projects and investments based on strategic objectives and business needs.
- Risk Management and Compliance: Identified IT risks and vulnerabilities, and implemented measures to mitigate security threats and ensured regulatory compliance. Established and enforced IT policies and procedures to safeguard data, privacy, and intellectual property.
- Stakeholder Communication: Collaborated with senior management, department heads, and external stakeholders to understand IT requirements and priorities. Provided regular updates and reports on IT projects, performance, and issues.
- Vendor Management: Managed external vendors, contractors, and service providers to support IT operations and projects. Negotiated contracts, service level agreements (SLAs), and pricing to ensure value for money and quality of service.
- Continuous Improvement: Drove continuous improvement initiatives to enhance IT and data processes, workflows, and service delivery. Implementing best practices, standards, and methodologies to optimize IT performance and efficiency.
Lead Assistant Vice President
HSBC
Bengaluru
11.2016 - Current
- Leading a team of 30 enthusiasts in the area of Campaign Management and BI to drive Information Delivery, design and implementation of marketing and reporting capabilities to deliver sustained competitive advantage for the company
- Establishing and executing a vision for delivery of information and analytics platforms and solutions to business stakeholders across D&IM, Sales & Distribution, Marketing, Analytics, Risk and Regulatory teams
- Identifying opportunities to enhance process efficiency through increased standardization and automation, in order to reduce manual foot prints
- Ensuring robust Operational Risk controls and adherence to business, contractual, privacy and legal policies while developing solutions
- Leading the migration of traditional campaign execution platform to next-gen enterprise capability through Data-Driven campaign management enabling relevant targeting, better customer experience and optimizing ROI
- Focused on timely and flawless execution of customer marketing campaigns and associated fulfillment for Acquisition, Servicing and Loyalty offers across channels
- Responsible for Stakeholder management, Billings, Resourcing needs
- Maintain a winning team environment with highly motivated team members to significantly contribute to the organizational goals and stay focused
- Providing thought leadership and support to the team to achieve results
- Actively lead employee development and engagement initiatives.
Senior Manager
American Express India Ltd.
Gurgaon
11.2013 - 11.2016
- Leading the Business Transformation & Capabilities team and Campaigns Delivery team for the US market to drive the design and implementation of marketing platforms and processes, timely and flawless execution of customer marketing campaigns for Acquisition, Servicing and Loyalty offers across channels
- Leading discussions with technologies during various phases of a typical software or capability development lifecycle, in both Agile and SDLC methodologies
- Understanding emerging trends in Digital Marketing, Big Data and establishing linkages while designing and developing capabilities to transform the business
- Create and foster relationships with Customer Management, Risk Management, Operational Risk, Central Marketing and Technology partners to influence efficient implementation of customer marketing and servicing strategies
- Increase adoption of existing capabilities by marketers and enhance usage
- Stakeholder and vendor management
- Managing billings, forecasting and budgeting
- People management responsibilities including hiring, compensation and career development decisions to ensure high levels of employee engagement
- Actively lead employee development and engagement initiatives.
Manager
American Express India Ltd.
Gurgaon
09.2010 - 09.2012
- Lead the Campaign Management Team focusing on External Acquisitions for Prospect Database Marketing campaigns for 6 International markets - ANZ, Mexico, Hong Kong, Canada and UK
- Driving continuous improvement in production operation metrics, system and process driven enhancements from ideation to implementation
- Critically evaluate new and ever changing business requirements and provide solutions based on sound knowledge of production process and technology considering cost, quality, timelines and ROI
- Partner with various teams including Marketing, Analytics, Technologies, Risk, Compliance, Privacy, Third Party vendors and Central teams to implement solutions, lead and support projects and initiatives
- Lead Change Management for new or modified processes with pro-active planning, communication and testing
- Manage and conduct User Training for all stakeholders on capability/process related enhancements.
Assistant Manager
American Express India Ltd.
Gurgaon
08.2006 - 09.2010
- Lead Campaign Management & Execution for 23 international markets spanning entire range of Loyalty, Servicing, Acquisition and Market Research campaigns, with primary responsibility of leading the JAPA region
- Partner with the marketing teams and central teams on global, local and central initiatives/projects across the globe to plan, develop and implement effective solutions to support marketing strategies and priorities
- Conduct market planning calls for understanding and aligning targeting needs, providing recommendations on targeting strategy, track campaign execution progress and addressing the training needs of the markets.
Project Executive
HDFC Bank Ltd.
05.2005 - 08.2006
- Implement new systems, enhancements, processes, modules for the Credit card business based on business requirements and needs
- Managing projects and coordinating with various stakeholders including Technologies and end users for seamless implementation of solutions or process transitions including trainings, sign-offs.
Processing Officer
Citigroup Global Services
02.2003 - 05.2005
- A key member in the Operations department of Citibank India, responsible for planning and conducting UATs on new modules, generation of managerial and enterprise level MIS reports, process analysis and development for Banking and Credit Card Operations.
Education
Masters in Computer Application (MCA) -
University of Madras
Skills
- Organizational Skills
- Excellent Communication
- Self-Directed
- Data Management
- Analytical
- Decision-Making
- Strategic Planning
- Process Improvement
- Data Quality
- Developing Business Strategy
- Project Management
- Training And Mentoring
Certification
- Harvard Accelerated Leadership Program
Timeline
Head of IT
JLL
05.2018 - Current
Lead Assistant Vice President
HSBC
11.2016 - Current
Senior Manager
American Express India Ltd.
11.2013 - 11.2016
Manager
American Express India Ltd.
09.2010 - 09.2012
Assistant Manager
American Express India Ltd.
08.2006 - 09.2010
Project Executive
HDFC Bank Ltd.
05.2005 - 08.2006
Processing Officer
Citigroup Global Services
02.2003 - 05.2005
Masters in Computer Application (MCA) -
University of Madras
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