Vishal Mudliyar

/ Technology and business visionary professional with an unmatched track record in providing assistance in building technology set-ups, identifying technology trends, defining processes, controlling risk, collaborating across departments and optimizing resources in multi-location environment for driving IT strategy, business excellence and enhanced customer experience; targeting to express potential in leadership roles in IT Operations, System Administration, Service Delivery Management, Project Management, Information Security & Client Relationship Management with an esteemed organization in India Core Competencies Strategy & Operational IT Planning - IT Infrastructure & Data Centre Management - Digitization of Legacy Systems / Continuous Process Improvement - IPC (Incident, Problem & Change)/ SLA Management - Information Security Audits & Compliances (ISMS) - Client Relationship Management - SOP Formulation & Implementation - IT Project/ Service Delivery Management - IT Policies Procedures & Framework - Root Cause Analysis/5 Why Analysis - Troubleshooting, Maintenance & Back-ups - Data Privacy & Protection - Cost & Budget Optimization - Leadership & Team Building - Profile Summary IT Professional with an analytical bent of mind offering 18 + Years of success in supervising, planning & managing multifaceted & complex projects (Information/ Cyber Security, IT Shared Services, ITes/ IT Infra Projects) and contributing towards the business & technology vision & direction across IT Industry Extensive intelligence in ITIL & ITSM foundation framework which includes Service Delivery functions such as Incident Management, Problem Management, Escalations, Change Management, Configuration Management & AssetManagement; expertise in managinghigh-severity incidentsto ensure service availabilitywithminimaldelay and impact towards ensuring smooth operations of various environments; proficiency in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties & providing leadership/direction Leveraged capabilities in acting as Engagement Leader with impressive success in designing & implementing strategic IT solutions and driving IT transformations that reflects year-on-year success in Complex & Innovative technology implementations through Centre of Excellence; effectiveness in defining service standards & guidelines, governance structure, best practices for product delivery that serves as benchmark for excellent service delivery Insightful excellence in managing organization wide information security program which includes Governance Risk and Compliance (GRC), Security Audit, Risk & Disaster Management, IT Infrastructure Security & Application Security which includes Vulnerability Assessment and Penetration Testing of applications, network & infrastructure components Technology Evangelist and People Manager enthusiastically meeting deadlines with innate skills in recruiting, leading, training, monitoring & motivating high performing multi-cultural teams entailing 40+ members that excel in delivering business value with high morale & low attrition