Vishal Muraskar
Nagpur
Summary
Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.
Overview
4
4
years of professional experience
Work History
Quality and Process Improvement Executive
Flipkart Internet Private Limited
2021.01 - 2022.02
- Expertly identified, analyzed, and reported cases of fraud, consistently closing cases within specified timeframes to minimize risk and losses.
- Drove key business metrics and enhanced customer satisfaction by increasing awareness and emphasizing critical processes.
- Proactively tackled day-to-day operational challenges to ensure seamless operations, eliminating or reducing issues as they arose.
- Conducted thorough audits to identify process loopholes and system gaps that impacted delivery, cost, productivity, and customer experience, and implemented effective solutions to address them.
- Improved process awareness through comprehensive training and consistent reinforcement, ensuring that all team members were equipped to perform at their best.
Team leader
Flipkart
2018.09 - 2020.12
- Responsible for Handling the daily volume of 3000 shipments
- Leading the team of 70+ wish-masters (field executives).
- Maintaining matrices as per business requirement / expectations.
- Maintaining the highest number of sellers by providing the best possible ease of business maintaining all company policies.
- Helped Zonal analytics team in the best possible way by providing realistic ground inputs and by suggesting the best possible solutions.
Service engineer
ISUZU motors
2018.05 - 2018.09
- Successfully managed inventory as an inventory controller for Bosch, consistently ensuring optimal stock levels and minimizing excess stock.
- Led a high-performing team of 27 operators, providing ongoing coaching and mentoring to maximize productivity and efficiency.
- Prioritized customer satisfaction by delivering exceptional service, resulting in consistently high customer satisfaction ratings and positive reviews.
- Collaborated with cross-functional teams, including sales and marketing, to develop and execute effective strategies for increasing sales and driving revenue.
- Implemented process improvements to streamline operations, resulting in a reduction in costs and increased efficiency.
Area Loss Prevention Officer
Reliance Retail Private Limited
Current
- Lead the implementation and enforcement of loss prevention initiatives and policies across assigned area. Collaborate with area operations team to increase awareness on compliance.
- Monitor and address discrepancies in cash, inventory, financial transactions, exchanges and reconciliation processes across stores in assigned area.
- Deploy effective anti-theft and fraud tools and strategies, including CCTV, EAS, and security fixtures. Respond to potential threats or crises to minimize risk.
- Identify and mitigate local risk exposures, and conduct training for Loss Prevention Associates on SOPs to reduce shrinkage.
- Conduct regular cash audits, equipment audits, and track performance of security agencies. Maintain necessary licenses and permits with government authorities.
- Investigate and resolve inventory shortages, maximizing revenue and profits through elimination of loss
Education
BE (Mechanical) -
Nagpur University
01.2018
Skills
- Supply chain management
- Loss prevention
- Investigations
- Data analysis
- Security technologies
- Stakeholder management
- Business risk management
- Business continuity management
- Quality standards
- Physical security
- Corporate Security
- Loss prevention
Professional Snapshot
- 7 Months of experience with ISUZU motors as service engineer.
- 2 Years and 3 Months worked as a team leader with Flipkart in last mile (Delivery operations).
- Handling Quality Auditor Profile for Flipkart at Goa and Southern part of Maharashtra since last 11 Months.
- While handling the profile of Team Leader at one of the most loaded delivery hub in Nagpur by leading approx 70 delivery executives, insured fulfilling the wishes of thousands of customers and delighting their experience.
- Designed, scheduled and cascaded Kaizen calendars month by month for the west Flipkart Quality team and insured implementation on ground.
- While working on Loss prevention, Averted losses of more than 10 lakh in the capacity of Quality Auditor in collaboration with Fipkart security team.
- Skilled Loss Prevention Officer with background in an array of preventive measures that restrict inventory shortages At Reliance Retails Grocery Format. Adept at investigating internal and external theft, paperwork errors, computer glitches, and fraud.
- Trained in flexible and stringent techniques that safeguard merchandise.
Affiliations
- Successful part of Six sigma project at Flipkart internet limited.
- Successfully led the ESA (Education and Sport) project for Reliance Limited, providing physical security for over 25,000 kids and ensuring a smooth event.
Personal Information
Date of Birth: 04/22/96
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and beliefs.
Timeline
Area Loss Prevention Officer
Reliance Retail Private Limited
Current
Quality and Process Improvement Executive
Flipkart Internet Private Limited
2021.01 - 2022.02
Team leader
Flipkart
2018.09 - 2020.12
Service engineer
ISUZU motors
2018.05 - 2018.09
BE (Mechanical) -
Nagpur University
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