VISHAL MURKAR

• Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
• Streamlined internal processes related to lead generation and prospecting tactics, reducing time spent on administrative tasks.
• Developed strong relationships with key clients, leading to long-term partnerships and increased loyalty.
• Increased sales revenue by strategically identifying and pursuing new business opportunities.
• Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
• Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
• Exceeded annual sales targets consistently by cultivating a high-performance team culture focused on results.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Managed accounts to retain existing relationships and grow share of business.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Delivered presentations at conferences and trade shows, showcasing products/services and generating leads.

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed and implemented strategies to maximize customer satisfaction.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.

Responsible for the following aspects of the supply chain: sourcing, purchasing, transport, warehousing and distribution. Also involved in identifying and implementing initiatives to reduce the overall supply chain cost base.

Duties:

● Managing Supply Chain & Sales Operations of over 35 Distributor/80 Franchisee/150 SIS Outlets.

● Monitoring data management to keep correct product, contract, pricing and in voicing information.

● Working closely with suppliers and customers to improve operations and reduce cost.

● Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.

● Negotiating contracts to reduce costs and achieve maximum efficiency.

● Providing accurate routing information to ensure that delivery times and locations are coordinated.

● Accurately calculating total supply chain costs to proposed new projects.

● Obtaining quotes for transportation and making cost comparisons.

PROFESSIONAL EXPERIENCE

Supply chain

● Extensive knowledge of coordinating all the entities involved in a supply chain.

● Knowledge of managing returns and rejections professionally & promptly with suppliers.

● Extensive experience in the strategic planning and transportation of products.

● Able to negotiating rates with local contractors and also international companies.

● Planning of procurement, production, inventory control, logistics and distribution.

Management

● Possessing creative problem-solving and analytical skills.

● Proven ability to ensure that products are delivered in a good state and on time.

● Willingness to work unusual hours.

● Highly effective motivator with strong written and spoken communication skills.

● An ability to handle the pressures arising from having to meet deadlines and targets.

● Able to evaluate complex situations and find solutions for them.

● Having a passion for delivering excellent customer service in a cost-effective way.

Inventory Control Manager adept at overseeing the flow of Inventory in & out of warehouse. Prepare & Maintain records of all Inventory.

Experience/Responsibilities

● Maintain Gold & Diamond Jewellery in ERP System.

● Co-coordinating with Purchase, Sales & Accounts Department for Stock & Sales.

● Preparing PO's, Invoices, Debit & Credit Notes.

● MIS reporting to GM, Brand Manager & CEO.

● Quality check of finished jewellery.

● Design Selection.

● Making Catalogue for all designs.

● Maintaining complete data bank of designs.

● Data Analysis