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Vishal Nagarkar
Retail Professional
Nagpur,Maharashtra
Summary
Experienced and results-oriented retail professional with Sixteen years of managerial experience in retail environment. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared,organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conductive to achieving increased sales and customer satisfaction.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Store Manager
Reliance Retail Limited (Project Eve)
Nagpur, Maharashtra
05.2019 - Current
- Managing 27 executives for better customer service, display standards, training and break through performance to keep categories and store profitable.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Managed inventory control, cash control and store opening and closing procedures
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Analyzed and interpreted store trends to facilitate planning
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Reconciled daily sales transactions to balance and log day-to-day revenue
Assistant Manager Concept Operation
Lifestyle International Private Limited
Nagpur and Pune, Maharashtra
01.2011 - 04.2019
- Managed team of 85 executives with business turnover of 30 Cr annually including 43 brands, with highest sale contribution of private label and promotions to executives.
- Maximize sales and profitability of concept and achieve top line target.
- Optimize sales potential through effective use of available commercial information - Input to sales forecasts and expense budgets for stores.
- Ensure promotions are implemented according to guidelines as per territory concept managers and that local/seasonal promotional opportunities are identified and maximized.
- Ensure stores are organized and excellent visual merchandise display at all times.
- Ensures active support in brand space allocation with respect to fast moving and non moving product range.
- Implement, develop and maintain Operational Standards as per SOP through established best practices and ensuring standardization.
- Monitor Inventory Management systems and ensure stock timely stock replenishment, Weekly reports to identify fast and slow moving stocks and monitor concept administration systems to maximize operational efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity
Store Manager
Aditya Birla Retail Limited
Nagpur, Nashik and Pune, Maharashtra
05.2008 - 01.2011
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Devised processes to boost long-term business success and increase profit levels.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Assistant Cafe Manager
Cafe Coffee Day A Division of 'Amalgamated Bean Coffee Trading Company Limited'
Nagpur, Indore, Jabalpur, Raipur, Pune, and Aurangabad, Maharashtra, Madhya Pradesh and Chhattisgarh
07.2003 - 05.2008
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 90.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor's Degree in Hotel Management - Hotel Management And Catering Technology
Tirpude College of Hotel Management
Nagpur 05.1999 - 04.2003
High School Diploma in Commerce Stream - Commerce
G S College of Commerce
Nagpur 03.1996 - 04.1998
Skills
Relationship building and management
undefinedTimeline
Store Manager
Reliance Retail Limited (Project Eve)
05.2019 - Current
Assistant Manager Concept Operation
Lifestyle International Private Limited
01.2011 - 04.2019
Store Manager
Aditya Birla Retail Limited
05.2008 - 01.2011
Assistant Cafe Manager
Cafe Coffee Day A Division of 'Amalgamated Bean Coffee Trading Company Limited'
07.2003 - 05.2008
Bachelor's Degree in Hotel Management - Hotel Management And Catering Technology
Tirpude College of Hotel Management
05.1999 - 04.2003
High School Diploma in Commerce Stream - Commerce
G S College of Commerce
03.1996 - 04.1998
Accomplishments
Achieved multiple promotions on my first venture with "Cafe Coffee Day"
01/07/2004 - Team Member - Level
01/07/2005 - Operation Trainee
01/03/2006 - Assistant Cafe Manager - Level 2
01/01/2007 - Assistant Cafe Manager - Level 1
Achieved promotion in venture with "Lifestyle International Pvt Ltd"
01/04/2015 - Assistant Manager – R6-1
Additional Information
Undergone Industrial training in various hospitality organization for 6 month (Taj Mahal Hotel Mumbai, The Plaza Hotel Nashik, CCI club Mumbai)
Software
Interests
Reading and Listening music
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