Vishal Nandal
Gurgaon
Summary
Skilled Facility Manager - Dynamic and seasoned professional with a comprehensive background in facility management, employee transport system, and corporate security. Adept at overseeing diverse functions to ensure a safe, secure, and efficient workplace environment. Skilled in strategic planning, team leadership, and implementing robust security measures. Seeking to leverage extensive experience and expertise to drive operational excellence and enhance organizational security. Committed to providing excellent customer service and maintaining high standards of quality. Accomplishments include successfully supervising a team of 110 staff members. Seeking opportunities to drive employee engagement and satisfaction while cultivating strong vendor and supplier relationships.
Overview
12
12
years of professional experience
Work History
Manager - Transport & Security Facility Management
Trueblue India LLP
Gurgaon
04.2024 - Current
- Currently working as a Transport and Security Manager - Facility Management at Trueblue India LLP, where I am responsible for overseeing complete Facility Management and ensuring efficient operations.
- I started my career as a Transport Coordinator in Trueblue India LLP in 2017, and within two years I was promoted to Assistant Manager-Transport in 2019, in continuation of proven track record i was again promoted to Assistant Manager-Facilities in 2022.
- I supervise a team of 110 staff members (15 direct and the rest outsourced staff), and collaborate with them to achieve operational excellence.
- Additionally, I have successfully completed various projects, such as cafe and washroom renovations, EV charging station installation, a special covered room with noise cancellation for the calling team, etc., with accuracy and efficiency.
- I am also committed to maintaining a sustainable and environmentally friendly workplace by implementing initiatives like centralized dustbin removal and providing ceramic coffee mugs, instead of disposable paper cups, and incorporating EV cabs in our transport fleet to reduce carbon footprints.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Create MBR for senior management, summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented new technologies (Attendance and access software, VMS at reception) to streamline operations, reduce costs, remove outdated manual methods, and improve customer service.
- Collaborated with HR and finance departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assesses team members' skillsets and assigns tasks accordingly for optimal efficiency.
- Review contracts before signing them from a facility perspective to ensure that all the general terms are captured.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Overseeing inventory levels to meet demand without overstocking, and reducing waste.
- Monitor annual budgeting and forecasting, and optimize resource allocation.
- Streamline communication channels with business leader and improve information flow and decision-making speed in any crisis situation or any disruptions (Earthquake, Election days, Kisan Agitations, VIP movements, CAA Agitation, Religious occasions, etc.). .
- Implemented process improvements (Transport, Security, Facility policies revision as required), resulting in an increase in operational efficiency.
- Vendor development and Management - Define parameters for vendor evaluation, SLA Reviews, contract renewal, and vendor performance.
- Designing strategies for transportation, vendor development, asset management, etc. entailing process optimization and location planning.
- Expertise in handling operating systems related to employee transport and car rentals.
- Supervision and managing security officers and supervisors are provided by a third-party security vendor.
- Extensive background in complex and challenging environments, with proven ability to represent the company with clients and strategic vendor partners.
- Exceptionally well organized, with a record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals.
Transport Executive
Teleperformance India
Gurgaon
12.2014 - 03.2017
- Worked as a Transport Executive at Teleperformance India, where I played a key role in coordinating transportation operations.
- I collaborated with internal teams and external stakeholders to ensure smooth and timely transportation for employees.
- Handling the entire transportation function.
- Putting in place systems, procedures, and policies for ensuring the smooth working of transport and facility functions.
- Managing the entire gamut of billing, auditing, MBR, and compliance activities.
- Prepare and Analysis of MIS report as per the routine transport operation.
- Arrange transportation for clients with proper coordination and 100% accuracy.
- Monitor and respond to panic alerts, emergency calls, or any critical support required on the ground round the clock to the commuters.
- Ensure timely communication to internal and external customers with regard to the Transport function, safety and security policies, and environmental information.
- Managing 300-400 cars with service providers, as well as managing entry for new cars and exit for extra cars from the fleet based on company requirements.
- Update all of Security, Maintenance, and Soft services documents on a weekly basis.
- Interface regularly with Senior Management, Business Heads, and Human Resource to scale up efficient operation of the Transport function.
- Manage transactions with transport service providers, security service providers, including contractual obligations, accurate monitoring of utilization of the services, billing, and payment processing.
- Handling client services for Pan India sites (Gurgaon, Jaipur, Indore, Mohali).
- Induction for new Employees (About the Transport Policies).
- Oversee the operations of the function, ensuring that the efficiency is not dropped and the delegation is done to the shift in-charges.
- Regular sessions with stakeholders and staff at all levels to ensure all concerns are addressed.
- Keeping up-to-date transportation documents, handling vendor management in terms of efficiency and accountability.
- Maintaining discipline among all levels of management, including drivers, supervisors, transport marshal, etc.
Transport Executive
United Health Group
Gurgaon
07.2012 - 12.2014
- Worked as a Transport Executive at United Health Group, where I gained valuable experience in managing transportation activities.
- Responsible for making pick-up and drop roaster.
- Mail scanning, handling escalations, and managing help desk.
- Arrange transportation for external clients/stakeholders and manage the cabs for leadership arrival/departure.
- Coordination with the vendor for day-to-day requirements.
- Restricting Out-of-Fleet Cab Usage
- Parking management - Arrival & Departure.
- Tracking supervision and GPS speed monitor of cabs with vendor staff in the arrival and departure.
- Ensure escort-Guards to female employees wherever required
- Make the efficiency report of cab's arrival daily.
- Make the Emergency cabs report and No-Show report, and Non-Compliance in pickup shift to maintain the cost and accurate cab utilization daily.
- Provide support to other activities, as time allows, to best meet the needs of the company.
- Resolved employee complaints related to transport operations in a timely manner.
Education
Facility Management Professional
International Facility Management Association
United States Of America08-2023
Bachelor of Arts -
Sunrise University Alwar
Polytechnic Mechanical Engineering - Mechanical
Maharshi Dayanand University
Rohtak03-2012
Matriculation -
Haryana Board of School Education
Skills
- Facility Management
- Transport Management
- Security Management
- Vendor Management
- Project Management
- Time Management
- Assets Management
- Decision Making
- Customer Service
- Sustainability Initiatives
- Teamwork
- Ability to Work Under Pressure
- Creative Problem Solving
- Analytical Skills
- Team Building
- Cost Saving Methods
- Work order/Purchase order
- Policy Implementation
- Contract Management
- Cross-Functional Teamwork
- Team Leadership
- Billing Management
- Liaising and Coordination
- Compliance
- Fleet Management
Areas Of Excellence
- Lead and manage facility operations, employee transportation services, and corporate security functions for a large corporate campus.
- Develop and implement strategic plans and policies to optimize facility resources, streamline transportation operations, and enhance security measures.
- Oversee the maintenance and repair of facilities, including mechanical systems, electrical systems, plumbing, and HVAC. Schedule and supervise maintenance activities to ensure minimal downtime and optimal functioning of facilities.
- Plan and optimize facility layouts to maximize space utilization and efficiency. Coordinate office moves, renovations, and space allocation to accommodate organizational needs and support business operations.
- Coordinate with external vendors and contractors for facility repairs, renovations, and maintenance services. Negotiate contracts, evaluate vendor performance, and ensure services meet quality standards and budgetary requirements.
- Manage a team of facility staff, drivers, and security personnel, providing guidance, training, and performance feedback to maintain high standards of service delivery.
- Conduct regular risk assessments and security audits to identify vulnerabilities and implement proactive measures to mitigate risks and threats.
- Collaborate with cross-functional teams to develop and implement emergency response plans and procedures, ensuring preparedness for various contingencies.
- Maintain compliance with regulatory requirements, industry standards, and corporate policies related to facility management, transportation, and security.
- Manage relationships with external vendors and service providers to ensure quality service delivery and cost-effectiveness.
- Investigate and resolve security incidents, breaches, or violations in a timely and effective manner, implementing corrective actions and preventive measures as necessary.
- Develop and manage facility budgets, including operational expenses, maintenance costs, and capital expenditures. Implement cost-saving initiatives and efficient resource utilization strategies to maximize budget effectiveness.
- Oversee the coordination of employee transportation services, including scheduling, route planning, and vehicle maintenance, to ensure timely and safe transport for employees.
- Developed and implemented transportation policies, procedures, and guidelines to ensure safe, efficient, and reliable transport services for employees
- Implemented cost-saving initiatives, such as negotiating favorable contracts with transport vendors and optimizing resource utilization, resulting in significant budgetary savings.
- Collaborated with internal stakeholders to anticipate and address transportation needs during special events, off-site meetings, and emergencies.
- Oversaw the recruitment, training, and performance evaluation of transport staff, fostering a culture of professionalism, accountability, and teamwork.
- Utilized data analytics tools to track transportation metrics, analyze trends, and generate actionable insights for process optimization and decision-making.
Affiliations
- Culture Club Team member (Internal Engagement team).
- CSR Team member.
- Lead all events for the demand organization.
- Plans Team outing.
Certifications
- Facility Management Professional, International Facility Management Association August 2022-October 2023
- Administrative Professional, LinkedIn June 2021-July 2021
- Six Sigma Foundation, LinkedIn July 2021-July 2021
- Become A Project Manager, LinkedIn August 2021- August 2021
- Power BI Desktop, LinkedIn June 2021- June 2021
- Advance MS Excel, linkedIn June 2021-June 2021
Languages
Hindi
First Language
English
Advanced (C1)
C1
Haryanvi
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Hobbies and Interests
Reading, Gymming, Playing Badminton, Listening Music
Timeline
Manager - Transport & Security Facility Management
Trueblue India LLP
04.2024 - Current
Transport Executive
Teleperformance India
12.2014 - 03.2017
Transport Executive
United Health Group
07.2012 - 12.2014
Facility Management Professional
International Facility Management Association
Bachelor of Arts -
Sunrise University Alwar
Polytechnic Mechanical Engineering - Mechanical
Maharshi Dayanand University
Matriculation -
Haryana Board of School Education
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