Vishal Narendra
Bengaluru
Summary
Business entrepreneur and IT professional with over 15 years of experience in customer service, talent acquisition and resource deployment. Outstanding communication and presentation abilities. Skilled in persuasive presentation and profitable negotiation. Highly customer–centric with excellent relationship-building skills. Excellent communicator.
Overview
17
17
years of professional experience
Work History
Founder and Brand Owner
Alphahead SRL
Bucharest
1 2018 - 05.2023
- Founded and nurtured Alphahead from design to product
- Eye for detail on designing which ensured our garments are both stylish and
- Put in practice through quality control for optimum safety of garments
- Collaborated with top Motorcycle riders both on racing track and in adventure motorcycling to create best Racing suits, Jackets and trousers
- Headed Marketing activities both online and offline
- Leveraged data analytics to forecast trends and optimize inventory management
- Introduced innovative supply chain practices, reducing lead times and enhancing product quality.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
- Established and maintained strong relationships with customers, vendors and strategic partners
- Implemented data-driven decision-making processes to improve overall business performance
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
Resource Manager
Deloitte Technologies
Bucharest
1 2017 - 12.2017
- Lead in optimizing utilization across various teams by making staffing decisions in support of deployment strategy
- Proposing assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences
- Owning and managing resource requests for business areas by validating requirements, searching for candidates, and presenting candidates for consideration
- Acting as a DAY 1 buddy for new hires to ensure that they are clear on Consulting processes, systems and Points of Contact
- Advise projects on how best to navigate and engage in resource management processes, with view of continuous improvement
- Develop and maintain relationships with key practice leaders and leverage these relationships to maximize deployment opportunities for the teams
- Negotiating with projects and practitioners.
- Analyzed historical data to forecast future resourcing needs, enabling proactive planning and adjustments as needed.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Regularly reviewed project scopes to ensure appropriate allocation of resources based on changing priorities or unforeseen challenges
- Leveraged industry best practices to develop innovative solutions for complex resourcing challenges faced by the organization
- Sourced, vetted and managed vendors needed to accomplish project goals
Freelancing and Entrepreneurial Opportunities
Freelancing
Lille
01.2014 - 01.2017
- Working in areas of training, business development, client servicing, staffing, recruitment and resource deployment on contract basis.
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated respect, friendliness and willingness to help wherever needed
Resource Deployment Manager
IBM India
Bengaluru
01.2007 - 01.2011
- Rendered assistance in resources identifying, and in ensuring effective contribution
- Achieved delivery quality through timely & effective planning, coordination & execution of resource management processes for the team while complying with resource deployment guidelines & business rules
- Managed bench while ensuring optimum utilization of available resources
- Significantly reduced attrition through proper resource engagements that support their professional development goals
- Identified hiring requirements after assessing skills through trend analysis
- Observing team’s performance, taking up challenges and driving process enhancement with optimum utilization of available resources
- Highlights: Managed and deployed IT professionals across skills while ensuring 96% deployment
- Took initiatives to hire contract staff through approved IBM vendors
- Point of contact for leading orientation program on Resource and Capacity Management for Bangalore IBM GBS
- Formulated effective orientation program for new joiners and implemented it in other GBS locations across India.
Client Briefing Manager
IBM India
Bengaluru
01.2007 - 09.2010
- Established brand strategies and competitive knowledge to develop focused Client Briefings that would meet or exceed clients’ expectations
- Coordinated with the Geo/IMT sales team leadership team and client engagement to produce a storyboard, client-facing collateral and the agenda
- Suggested cross-industry and cross-line-of-business references to showcase the best of IBM’s Global Delivery potential through presentations, panel discussions, demonstrations, floor walks, workshops, etc
- For a winning client experience
- Facilitated a professional forum to demonstrate the company’s pioneering technologies, solutions and services to improve client relationships
- Conducted brainstorming sessions on enhancing client experience; gathered and interpreted client feedback and worked with teams to improve the same
- Highlights: Skillfully handled around 6 client briefings every month
- Instrumental in facilitating revenue-focused briefings that improved the sales potential for IBM
- Significantly contributed towards making ‘Client Briefing Center’ processes better.
Senior Customer Experience Coach
HP
Bengaluru
01.2005 - 01.2007
- Organized training sessions for new joiners on Customer Service and conducted their induction
- Provided Technical Support Engineers training on effective customer service skills and evaluated learning effectiveness to maximize customer satisfaction
- Identified and imparted need-based refresher training on call handling skills to meet the SLAs and metrics
- Generated reports for daily CSAT analysis
- Designed training modules and guided the transition team
- Mentored and Coached Team Coaches – Train the Trainer
- Headed a campaign that increased the CSAT of the transition team.
- Developed and delivered effective and engaging coaching sessions to improve performance
- Facilitated team building activities and workshops to improve communication, collaboration and productivity
Business Development
Adea Solutions
Bengaluru
01.2007 - 11.2007
- Identified new business opportunities, generated leads and established contacts with clients to understand their business requirements
- Worked closely with internal management and technical teams for speedy sales cycle closure
- Rendered end-to-end support for clients in their pre-sales pitch, proposals, costs, rates and closing the deal
- Conducted market analysis, and competition trends and rendered support in preparing marketing strategies in the specific business segments.
Customer Experience Specialist
Dell International Services
Bengaluru
01.2003 - 01.2005
- Accountable for managing the Technical Support team on effective customer service call handling and SLAs
- Imparted training to the employees while ensuring the quality of the calls
- Devised plans and schemes to motivate the team to ensure better performance
- Assisted in designing the recruitment process along with the HR team and handled the joining of new joiners across North India for DIS Mohali Site (India)
- Organized various recreation programs and motivational activities
- Rendered extensive training on call handling skills thereby improved customer satisfaction scores for the bottom quartile performers.
Customer Service Specialist
Customer Asset
Bengaluru
01.2001 - 01.2003
- Customer service support and order management.
Customer Service Supervisor
Music World (R.P.G.)
Bengaluru
01.2000 - 01.2001
- Customer service, sales & marketing.
Education
Diploma in Project Management -
MIT School of Distance Education
Pune, IndiaBachelor of Hotel Management - Hospitality & Business Management
Bangalore University
Bangalore, IndiaSkills
Talent management
Personal Information
Nationality: Indian
Timeline
Freelancing and Entrepreneurial Opportunities
Freelancing
01.2014 - 01.2017
Resource Deployment Manager
IBM India
01.2007 - 01.2011
Client Briefing Manager
IBM India
01.2007 - 09.2010
Business Development
Adea Solutions
01.2007 - 11.2007
Senior Customer Experience Coach
HP
01.2005 - 01.2007
Customer Experience Specialist
Dell International Services
01.2003 - 01.2005
Customer Service Specialist
Customer Asset
01.2001 - 01.2003
Customer Service Supervisor
Music World (R.P.G.)
01.2000 - 01.2001
Founder and Brand Owner
Alphahead SRL
1 2018 - 05.2023
Resource Manager
Deloitte Technologies
1 2017 - 12.2017
Diploma in Project Management -
MIT School of Distance Education
Bachelor of Hotel Management - Hospitality & Business Management
Bangalore University
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