Vishal Narula

Strategic account leader managing global hi-tech clients with full ownership of revenue growth, client relationships, and delivery excellence. Currently managing a $3M portfolio across US and India markets.

Drive account strategy, sales pipeline, and deal structuring while scaling advanced technology solutions including Data Analytics, Digital Engineering, CX, AI/GenAI, and Agentic AI. Partner with senior stakeholders to align technology roadmaps with business priorities and deliver measurable outcomes. Ensure strong governance, operational excellence, and long-term value creation.

Led sales and client engagement for India accounts with a $2M portfolio, driving business growth across digital transformation services, AI & data solutions, testing automation, integration, SAP, and customer experience platforms.

Owned full account lifecycle — from pipeline generation and opportunity qualification to deal closure, contract negotiation, and revenue delivery — while collaborating with cross-functional teams to align technology solutions with client priorities.

Built and strengthened strategic relationships with key stakeholders, ensured high customer satisfaction, and supported operational governance to maximize long-term value and accelerate client success across technology domains including AI/GenAI and cloud-enabled digital services.

Owned strategic client relationships and business growth across the India market, with a focus on BFSI, Hi-Tech, and Logistics verticals. Drove revenue through consultative selling of next-gen digital solutions and specialized end-to-end testing services, aligning technology with evolving business priorities. Acted as a trusted advisor to C-level stakeholders, orchestrating cross-functional teams to deliver value-led outcomes. Identified whitespace opportunities, expanded existing accounts, and ensured consistent client satisfaction through proactive engagement and delivery excellence.

Drove account farming strategy, expanding existing accounts through upselling and cross-selling, delivering 53% growth over 2 years ($1.6M → $2.8M).

• Exceeded FY22–23 sales target by 10%, increasing revenue from $2M to $2.2M.
• Led pre-sales initiatives including solution design, proposal development, and executive presentations; provided technical advisory across cloud, automation, and analytics platforms.
• Built trusted advisor relationships with senior stakeholders, aligning solutions to business priorities and driving long-term partnerships.
• Oversaw delivery governance, ensuring on-time, high-quality execution; acted as escalation point for client concerns.
• Improved CSAT from 4.2 to 4.8, strengthening retention and client loyalty.
• Leveraged expertise in Cloud, Automation, and Analytics to position innovative, future-ready solutions.

• Led GTM strategy for the Hi-Tech vertical, driving growth across US & Europe markets.
• Engaged senior decision-makers to identify opportunities, shape solutions, and influence cross-functional stakeholders (Sales, Finance, Marketing, Consulting).
• Strengthened sales governance by refining sales processes, defining lifecycle standards, and enhancing CRM practices.
• Analyzed client decision criteria for offshore services, consulting, and enterprise solutions to improve win rates.
• Delivered consultative, concept-led solution selling and ensured high client satisfaction across the engagement lifecycle.
• Architected tailored technology solutions aligned to client business requirements.

• Directed GTM initiatives across internal and external stakeholders; led inside sales and partnered with Marketing on campaigns and seminars.
• Managed resourcing partners and served as single point of contact for Global Business/Account Managers across marketing, pre-sales, and account development.
• Built strong cross-functional and customer networks to support revenue objectives, optimizing use of corporate resources and budgets.
• Designed and executed an Offshore Sales Model from India, driving market research, target identification, and new business acquisition.
• Articulated clear value propositions and competitive differentiators to strengthen positioning and improve win rates.

• Led Business Development & Inside Sales initiatives across BFSI, Travel & Transportation, CPG, Manufacturing, and Hi-Tech verticals.
• Built and qualified strong sales pipelines through cold calling, email campaigns, social selling, and strategic outreach.
• Identified and pursued multi-million-dollar RFP opportunities, supporting end-to-end deal cycles through closure.
• Focused on new logo acquisition, pipeline acceleration, and expanding market presence across target industries.

I have been a customer service representative. My core job was to up sell and cross sell utilities, banking services over the phone to US & Europe.