Vishal Panchal

• Working as administration on Microsoft Azure environments, involved in Azure ADConnect configuring virtual machines, Storage accounts and Azure resource groups.

• Experience with cloud computing and Virtualization

• Strong Endpoint device support experience (i.e desktop computers, laptops, Surface hubs, Surface Pro)

• Administrator Azure AD users, groups, and devices, and participate in migration between on-premises and Azure AD through AD connect.

• Experience with Microsoft 365 and office 365, including Teams, SharePoint Online, OneDrive, and Exchange Online.

• Hands on experience with Unix/Linux environment.

• Administrator on physical server and virtual servers using virtualization technology using Hyper-V, Xenserver and VMware.

• Deployment of Virtual Machines to Virtual Networks using Azure portal or PowerShell.

• Configuration of Azure Virtual Networks, Subnets, DHCP, DNS, Network Security Groups, Load Balancers, Front door, Application Gateway, and Traffic manager.

• Provision, manage and monitor storage accounts.

• Ability to install Operating System on Servers and Devices

• Create and manage accounts in Active Directory; adding, modifying, and coordinating migration of user accounts, and Set up clients to Outlook/Exchange server.
• Experience with Microsoft Azure AD Administration, virtual machines storage account and resource groups.
• Expert knowledge of IP networking (DNS, DHCP, VPN, VLAN).
• Troubleshoot, identify, solve, and then document network and server problems.
• Troubleshooting various issues related to Citrix as applications, resource manager, Printers etc.
• Installation, Configuration, Administration and troubleshooting of ESX 5.x and 6.x, vSphere server.
• Implemented Citrix Rollup Pack and Feature packs as per Citrix recommendation.
• Responsible for inventory management of IT hardware and maintenance of helpdesk software.
• Install new/rebuild existing services and configure hardware, peripherals, services, settings, directories, storage etc.
• In accordance with standards and project/operational requirements.
• Responsible for Imaging of desktops and laptops using SCCM 2016.
• Responsible for deployment of ESET antivirus and virus monitoring.
• Maintenance desktops, printer, scanners and Cisco phones.
• Answer help desk phones calls/emails and resolve issues in timely manner.
• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.

• Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• New computers and mobile devices configuration according to internal policies on standardized software and security deployments.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.