Summary
Overview
Work History
Education
Skills
Personal Information
Preferred Location
Timeline
Generic

Vishal Panchal

Vice President - Client Servicing & Retention
Mumbai,MH

Summary

Innovative with impressive qualifications in Customer Retention, Customer Servicing and Business Development. A proven leader with 25 years of experience in the Service Industry, I have led teams to revenue and market share growth. Goal oriented, driven, and hard working. Proven to go the extra mile to maximize performance and generate revenue. Meticulous with solid decision making and problem-solving skills. Possesses strong drive to design strategic goals & improve methods to achieve high success rates. Empowering professionals with exemplary skills in business management. Possess strong leadership and communications skills. Geared up to motivate, inspire and empower team to be competent employees and good representatives of company. Visionary executive with a progressive background and record of accomplishment. Brings focus on growth, confidence in decision-making and expertise in leading organizations through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skills to enhance efficiency and lead teams to achieve outstanding sales. Responsible passionate about delivering outstanding quality and service. Offering years of experience in industry with a history of recognition for performance.

Overview

25
25
years of professional experience
4
4
Languages

Work History

Vice President - Client Servicing & Retention

CapitalSquare Insurance Brokers Pvt. Ltd.
01.2024 - Current
  • Manage the customer relations department
  • Establish and maintain client account plans to achieve client satisfaction and retention.
  • Accountable for achieving goals in operational effectiveness and revenue generation.
  • Support the development of client relationships and attend necessary meetings.
  • Establish and maintain long-term relationships with clients at a global strategic level.
  • Identify and implement process improvements for operational effectiveness.
  • Create an environment for success through regular communication forums.
  • Work closely with clients to assess concerns about planned programs.
  • Perform client performance analysis and develop optimization plans.
  • Conduct client profitability analysis and make optimization recommendations

Associate Vice President – New Business Acquisition

First Policy Insurance Brokers Pvt. Ltd.
10.2022 - 12.2023
  • Planning & Implementation of the marketing plans in lines of Employee Benefits Insurance programs. This also involves understanding the client's industry to provide them best solutions related to corporate Insurance program.
  • Responsible for new business development and to ensure consistent flow of new revenue for the company.
  • Responsible for developing a sales strategy to ensure that sales targets and revenue goals are achieved.
  • To ensure deliverables are made within the timeframe of all the sales process.
  • Continuous interaction with all stakeholders to ensure all the areas of concern can be worked upon for improved service levels.
  • Develops and maintains effective network within the business community and industry.
  • Develop, maintain and nurture long-term relationships with top accounts and key client decision-makers.
  • Monitor political, management and other changes within the client organizations to preserve and protect the Company's relationship with the client.
  • Coordination with various departments and all related parties to drive closure of business.
  • Mentoring and monitoring the performance of team members to ensure efficiency in meeting individual & team targets on the basis of quality & quantity sales.

Senior Manager – Large Account Client Retention

Prudent Insurance Brokers Pvt. Ltd.
04.2021 - 09.2022
  • Handling the Group Health insurance policy for (GMC, GPA & GTL).
  • Building and maintaining business relationships with clients via scheduling and attending monthly meetings as per the corporate needs.

Manager - Client Servicing & Retention

Emedlife Insurance Broking Services Ltd
08.2017 - 03.2021
  • Handling the Group Health insurance policy for (GMC, GPA & GTL).
  • Coordinate with (Corporate HR & Insurance Company) for monthly addition & deletion. Arranging the endorsement asper provided details from HR and managing the CD statement.
  • Building and maintaining business relationships with clients via scheduling and attending monthly meetings as per the corporate needs.
  • Discussing and assessing clients for current and future insurance needs researching insurance policies and products
  • Preparing the RFQ & negotiating on policy terms and renewal costs with insurance providers arranging insurance HCL cover for clients with the insurance provider collecting insurance premiums & arranging the premium receipt.
  • Preparing the QCR and sharing with the client with the proper details.
  • Advising clients on making claims on their policies. Coordinate with the operation team member (TPA Enrollment, Claims, Network, Accounts (Upload Team) Cashless etc.) for settlement & processing of claims (Reimbursement & cashless) within given TAT. To ensure settlement of claims is on time and analysis outstanding of claims.
  • Send MIS to Client, Insurance Companies for Renewal of Policies/monthly basis dependent on requirement. Extremely inspired and committed person with proven analyzing and analytical skill sets. On request of Corp client cashless to be done one within the provided TAT.

Deputy Manager – Key Account

Medi Assist Insurance India TPA Pvt Ltd
03.2013 - 07.2017
  • Handling the Health insurance policy of corporate premium more than 40 CR. Coordinate with (Client- Group & Individual Mediclaim card holders, Insurance Company, Brokers) & internal department.
  • To manage internal team members, help desk and visiting staff and ensuring team development and complaint resolution.
  • Coordinate as an operation team member (Enrollment, Claims, Network, Accounts (Upload Team) Cashless etc.) for settlement & processing of claims (Reimbursement & cashless) within TAT.
  • Get the productivity client visit report (Those clients which are taken care by me)
  • To ensure settlement of claims on time and also analysis outstanding of claims. Send MIS to Client, Insurance Companies, Broker for Renewal of Policies/monthly basis dependent on requirement.
  • Arrange the meeting with clients to solve their queries on a monthly basis. Arrange the meeting with the insurance company, their queries & brokers for better understanding and services.
  • Extremely inspired and committed person with proven analyzing and analytical skill sets.
  • On request of client/broker/insurance company, cashless to be done within the TAT

Asst Manager - Key Account

Health India Insurance TPA Pvt Ltd
02.2009 - 01.2013
  • Assist in managing day-to-day client communications and relationships.
  • Coordinate with internal teams to ensure timely delivery of client projects.
  • Prepare and analyses reports to monitor account performance and identify growth opportunities.
  • Support the development and implementation of strategic plans for key accounts.
  • Address client inquiries and resolve any issues promptly.
  • Maintain detailed records of client interactions and transactions.
  • Contribute to sales presentations, proposals, and contract negotiations.

Senior Auditor - Insurance Billing

Seven Hills Health Care City Pvt Ltd
08.2004 - 01.2009
  • Perform regular audits on medical bills to ensure accuracy and compliance with coding standards and regulations
  • Identify and correct billing errors and inconsistencies
  • Work closely with billing specialists to discuss audit findings and make necessary corrections
  • Stay up-to-date with healthcare regulations, medical coding updates, and billing procedures
  • Prepare detailed reports on audit findings, including recommendations for process improvements
  • Train and educate staff on proper coding practices and the implications of non-compliance
  • Consult with healthcare providers to clarify unclear or ambiguous medical documentation
  • Assist with the development and implementation of policies and procedures for medical billing processes
  • Communicate with insurance companies regarding discrepancies and disputes
  • Ensure the organization’s medical billing practices adhere to ethical and legal standards.

Senior Executive (C.R.M)

Paramount Health Service India Insurance TPA Pvt Ltd
05.2000 - 07.2004
  • Handling major Corporate Group queries of HR / Employee through emails & Calls and resolving them with the correct solution.
  • Solving Customer / HR / Broker’s queries related to claims and other issues.
  • Following up with Insurance Company for endorsement and getting the same updated in system.
  • Guiding customers to apply for claims and with policy Terms & Conditions. Register claims in system.
  • Grievance resolution by taking follow from the operation team. Tracking up the claims file for & updating to the corporate client till the claim gets settled.
  • Following up for cheque dispatch details and NEFT details with backend and banks.
  • Maintaining day to day activities on the worksheet.
  • Assisting in MIS Preparation. Preparing & Sending Monthly MIS to Corporate. Maintaining track of all pending claim cases & ensure on the closure of the same within TAT.

Education

Diploma in Material Management -

Welingkar's Institute of Management Studies
05.2004

Bachelors in Commerce - undefined

Mumbai University
03.2003

Skills

Strategic Market Positioning

Personal Information

  • Address: 5/605, Kokan Vishwa Chs Ltd. Kokan Nagar, Andheri (East). Mumbai - 400 060.
  • Marital Status: Married.
  • Date Of Birth: 06-Jan-1982.

Preferred Location

  • Mumbai
  • Gujarat

Timeline

Vice President - Client Servicing & Retention

CapitalSquare Insurance Brokers Pvt. Ltd.
01.2024 - Current

Associate Vice President – New Business Acquisition

First Policy Insurance Brokers Pvt. Ltd.
10.2022 - 12.2023

Senior Manager – Large Account Client Retention

Prudent Insurance Brokers Pvt. Ltd.
04.2021 - 09.2022

Manager - Client Servicing & Retention

Emedlife Insurance Broking Services Ltd
08.2017 - 03.2021

Deputy Manager – Key Account

Medi Assist Insurance India TPA Pvt Ltd
03.2013 - 07.2017

Asst Manager - Key Account

Health India Insurance TPA Pvt Ltd
02.2009 - 01.2013

Senior Auditor - Insurance Billing

Seven Hills Health Care City Pvt Ltd
08.2004 - 01.2009

Senior Executive (C.R.M)

Paramount Health Service India Insurance TPA Pvt Ltd
05.2000 - 07.2004

Bachelors in Commerce - undefined

Mumbai University

Diploma in Material Management -

Welingkar's Institute of Management Studies

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Vishal PanchalVice President - Client Servicing & Retention