Vishal Pandey

Mahindra Logistics – Technology-enabled logistics company delivering reliability and transparency through its network while disrupting the sector with unparalleled delivery times and improving the quality of life for its delivery people.

• Spearheaded the expansion of Mahindra’s logistics network across Uttar Pradesh, Uttarakhand, Haryana, Punjab, Himachal Pradesh, and Jammu & Kashmir by successfully onboarding and developing new Business Partners (BPs).
• Identified, evaluated, and onboarded potential partners through online and field sourcing; represented the organization at industry conferences; managed end-to-end partner selection, including interviews and negotiations.
• Designed and rolled out a comprehensive induction and training program, enabling partners to operate independently and align with organizational standards.
• Partnered with cluster operations teams to achieve 100% First & Last Mile Same-Day Delivery (SDD) performance, ensuring service excellence.
• Drove digital adoption by increasing technology usage from 58% to 98% across multiple states, improving efficiency, visibility, and client transparency.
• Built strong relationships with existing BPs by monitoring performance, ensuring seamless communication, and resolving escalations and grievances within defined timelines.

• Developed, implemented & maintained an inventory control system to ensure accurate record keeping.
• Oversaw the organization of stock within the warehouse.
• Conducted routine cycle counts ensuring accuracy of inventory records.
• Coordinated and supervised maintenance, repair, and replacement tasks for vehicles.
• Maintained adherence to product quality and safety standards during inventory processes, auditing, supply
• Managed fleet data using specialized software
• Lead team of advisors and technicians for electric scooter upkeep
• Coordinated defect part submissions under warranty policies

• Plan and manage inbound, inventory, outbound warehouse processes.
• Set benchmarking targets for team.
• Responsible for important warehousing metrics: D0%, TAT, OFR, write-off, inventory management, cold chain process, and demand forecasting.
• Coordinating with the inventory team for timely replenishment of stock to avoid any stock outs and demand planning for SFM and FM SKUS
• Ensure 0–2 hours of TAT, >97% fill rate, and 100% D0 processing of B2B and B2C orders
• Reduced inventory shrinkage significantly.
• Ensured inventory hygiene by eliminating near-expire and non-moving products.

• Oversaw logistics across both consumer-to-business and consumer-to-consumer verticals.
• Managed complex issues for seamless partner relations.
• Managed car pick-up and delivery services.
• Maintaining adherence to turnaround times for car pick-up and delivery.
• Managing court challan cases effectively.
• Ensured orderly conduct of everyday operations.
• Administered additional coaching to ensure proper job execution by team members.
• Maintained a positive work atmosphere through effective problem-solving.

• Managed operations of Line Haul Connections, Deliveries, and Pickups directly.
• Mentored Operations Associates, Captains, Loaders, and Business Partners to enhance efficiency.
• Forecasted load and scheduled vehicle placement for timely arrival
• Ensured timely deliveries through performance tracking
• Managed communication between Head Office, branches, and processing centers to resolve issues.
• Conducted periodic and contextual training programs for Operations Associates, Business Partners, Captains, and Loaders on new product releases and SOPs
• Implemented continuous improvements for optimal efficiency
• Established protocols for accurate inward and outward material management
• Resolved any issues related to damage, excess, pilferage & shortage immediately

• Maintain relationship with client and sales.
• Fixed meeting and get appointment from client for site visit
• Manage company CRM, update client data and activity.