Vishal Paswan

* Led User Acceptance Testing (UAT) to validate solutions.

* Change Management: Directed 5+ large‑scale initiatives ensuring seamless

implementation and compliance with regulatory standards.

* Collaborated with cross‑functional teams to design and implement risk

controls, reducing operational losses in Coupa, ProcessUnity, and Icertis.

* Process Optimization: Created workflow charts for P2P sourcing journeys

and performed system configurations to streamline processes.

*Continuous Improvement: Led in‑house optimization of procurement platforms (Coupa, ProcessUnity) to enhance efficiency and ROI.

*Training & Support: Conducted post‑go‑live user training and managed

hypercare support calls to ensure smooth adoption.

*Created Business Requirement Documents (BRDs) and test cases.

* Managed budgeting, progress reporting, and incident tracking via

ServiceNow.

• Utilized ProcessUnity, Coupa, and Icertis tools for procurement management.

* Coupa platform Configuration.

* Approval Chain Configuration.

* Performing UAT Testing before Go-Live.

* Catalog Management.

* Supplier Onboarding.

* Roles and User Creation.

* Catalog Management.

* Punch-out Creation

* COA configuration.

• Achieved daily sales targets through proactive engagement with customers
• Met with new and repeat buyers daily to assess product needs via Udaan App
• Assisted buyers in selecting optimal products at competitive prices
• Processed payroll for AachaforU and AvsarHR employees.

• Oversaw admissions and counseling processes, ensuring efficient handling of student inquiries and applications at Lovely Professional University.
• Counseled prospective students on admission requirements and program options, enhancing their enrollment experience at Lovely Professional University.
• Processed international students' applications, verified documents for compliance, and compiled daily reports for admissions tracking.