Vishal Pawar
Navi Mumbai,MH
Summary
Over 15 years of insurance industry experience, with 9 years leading IT projects in areas such as Data Warehouse, Employee Benefits, Motor Insurance - Point of Sale, B2C, AI enabled Motor Claims, and production support through internal and vendor teams. Approach to work is analytical and detail-oriented, focusing on web application, Application security, IT Audits (ISO), and Statutory & IRDA audits. Solid understanding of SDLC and experience in hybrid (Agile Scrum / Waterfall) project management methodologies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VP & Head of BroCore Platform
Fyntune Solutions Pvt. Ltd.
09.2024 - Current
- Heading and managing a policy admin system from product conceptualization, creating road map to budgeting and costing. Ensure that the products align with business goals, meet customer needs, and maintain a competitive edge. Managing a team of 36 members including developers, lead developers, QAs & product managers.
- Lead market research to identify trends, customer needs, and competitive opportunities.
- Build and manage a high-performing product team while fostering cross-functional collaboration.
- Oversee the entire product lifecycle, from ideation to launch and beyond.
- Prioritize features and initiatives based on business impact, customer needs, and resources.
- Ensure products deliver exceptional user experiences and drive customer satisfaction.
- Develop and track KPIs to measure product success and continuously optimize performance.
- Manage product budgets and contribute to revenue growth through innovation and effective monetization.
- Acting as the primary advocate for the product vision across internal and external stakeholders.
- Stay updated on emerging trends and technologies to maintain competitive advantage.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Identified opportunities to improve business process flows and productivity.
Chief Manager IT
Aditya Birla Insurance Brokers Ltd.
07.2022 - 08.2024
- Started with managing 1 project & 1 vendor. Based on my performance, I was given additional responsibility to manage few more sandbox initiatives. For last 1.5 years, I was managing 3 web application development teams and DWH team, 3 major vendors and about 7 internal project teams including contact center & infra teams.
- Formulated an IT roadmap aligned with business objectives, outlining strategic initiatives while presenting budget proposals to senior management that resulted in streamlined resource allocation across five project teams.
- Ideation - Identified the opportunities for cost optimization through new technology solutions. Automated 100+ MIS & ops & reconciliation processes, claims analytics and saved about 700+ man hours for organization. Brought automation index for Ops team 70%. In-house solutions helped to retain IP while saving the cost compared to custom solutions.
- Audit & Compliance - Aligned & adhered IT processes with the regulatory (IRDAI) & ISO requirement standards. Cleared all audits without any adverse observations / remarks.
- Vendor evaluation & Management - Evaluated new vendors (rating them) for possible solutions. Review & monitored existing vendor performance, yearly vendor assessment and ensured SLAs.
- Managed project schedules and prioritized development activities as per business requirements, major CRs and periodical reviews with team for progress. Removed impediments to ensure timely project delivery.
- Managed team of 16 direct reportees and more than 4 vendor teams and was reporting to CTO.
- Projects - Retail/ Motor insurance sales portal, Data Warehouse & Data Analytics, Quote Management System, Corporate Claims, Point of sales, Server Migrations, Whatsapp integration & RPA processes for Employee Benefits etc.
Product Owner
Exegesis Infotech (I) Pvt. Ltd
03.2016 - 07.2019
- As a product owner managed & prioritized product backlog and was managed 12 members team incl. Developers, BA, Designers, QA.
- Interacted and led discussions with C- level stakeholders directly. Interviewed clients for understanding real business problem statements, product discussions & status updates.
- Trained internal team on agile methodologies. Brought process optimization (release & change management) by enhancing team bonding, discipline, and communication. This improved delivery quality and reduced deployments by 30%.
- Utilized domain expertise to improvise online insurance buying experience.
- Developed comprehensive monitoring systems to oversee team performance throughout the project lifecycle, which directly contributed to reducing rework by 25 hours per month and enhancing overall efficiency.
- Communicated with clients from time to time through requirements understanding workshops, finalizing scope & weekly status updates.
- Managed project risks and communicated with client as necessary. Projects : Online B2C insurance aggregator platform, Sales platform for Small & medium Enterprises, Employee benefits programs (B2B model) for brokers. Integrated 20+ insurance company APIs for 60+ products including Payment gateway, Dashboards, Reports etc.
Manager
HDFC Ergo General Insurance Co. Ltd.
07.2014 - 10.2014
- Liaison with Business Users, Operations, Underwriting Teams.
- Gathering Business & Functional Requirement for Property & casualty Clients.
- Preparing BRD, RFQ, Business Case Documents, proposals, functional requirement documents.
- Rating the proposal, basis the risk factors involved and risk preventive measures taken.
- Negotiating with client for deliverables, seeking approval and provided them with customized solution with Cost Benefit Analysis, Signing off.
- Trained teams on product, process.
Assistant Manager
L&T Gen. Insurance Co. Ltd (Merged with HDFC Ergo)
12.2012 - 07.2014
- Got exposure & in-depth understanding about Motor, Health & corporate insurance products including Property, Liability, Engineering, Marine products and related underwriting processes.
- Created RFQ, Quote comparisons, Maintained MIS reports for Business Data & preparing business plans, Market research.
- Co-ordinated with Operations team for timely deliveries, service/Change requests, and ensuring timely issuance of the policies or Endorsements.
Assistant Manager
Max (Niva) Bupa Health Insurance Co. Ltd.
02.2010 - 12.2012
- Spearheaded user acceptance testing for the CRM software (PIVOTAL) by coordinating with cross-functional teams, achieving 100% functional signoff for policy booking software and related Change Requests within a tight 6-week timeline.
- Managed 25 seated contact center. Prepared scripts for the contact center and delivered product & process training to associates.
- Liaison with various internal technical, claims & operations teams in timely processing of proposal forms, service/Change requests, and ensured timely delivery and query resolution.
- Conducted requirement gathering sessions with cross functional teams/ stakeholders, prepared BRDs. Published status updates & MISs for management.
- Process Improvement & Optimization.
Assistant Manager
Future Generali India life insurance co. ltd
08.2008 - 01.2010
- Understanding customer requirements, financial goals and liabilities and suggesting them suitable solution to achieve the objective.
- Provide product training on ULIP, Traditional plans & Pension plans to partners.
- To help as a onepoint contact for routine requirements (From login to Issuance), issues and resolve them & managed portfolio of about 40 lakhs.
Executive
Hetero Healthcare Ltd.
07.2005 - 08.2008
Education
MBA -
Bharati Vidyapeeth
01.2011
Diploma in Information Technology -
NIIT
01.2007
Bachelor's of Science -
Pune University
06.2003
Skills
- Waterfall methodology
- Scrum methodology
- Experience with Visio and Project
- Jira project management
- Trello proficiency
- Problem-solving skills
- Strategic planning
- Risk management
- Data analysis
- Performance monitoring
- Process improvement
Certification
- Certified Scrum master (CSM)
- Associate Insurance Institute of India (AIII)
- SAFe Agilist - Leading SAFe 6.0 (SAFe)
- Advanced Data Science & AI Certification Program (Pursuing through Learnbay)
Timeline
VP & Head of BroCore Platform
Fyntune Solutions Pvt. Ltd.
09.2024 - Current
Chief Manager IT
Aditya Birla Insurance Brokers Ltd.
07.2022 - 08.2024
Product Owner
Exegesis Infotech (I) Pvt. Ltd
03.2016 - 07.2019
Manager
HDFC Ergo General Insurance Co. Ltd.
07.2014 - 10.2014
Assistant Manager
L&T Gen. Insurance Co. Ltd (Merged with HDFC Ergo)
12.2012 - 07.2014
Assistant Manager
Max (Niva) Bupa Health Insurance Co. Ltd.
02.2010 - 12.2012
Assistant Manager
Future Generali India life insurance co. ltd
08.2008 - 01.2010
Executive
Hetero Healthcare Ltd.
07.2005 - 08.2008
Diploma in Information Technology -
NIIT
Bachelor's of Science -
Pune University
MBA -
Bharati Vidyapeeth
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