Vishal Prajapati
Banker
Dehradun,UT
Summary
Results-oriented Branch Manager specialising in planning and managing total operations. Analytical and detail-orientated with over 13 years of experience. Talented successfully improves team effectiveness, grows revenue and increases customer satisfaction in challenging markets. Detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. Demonstrated skills motivating teams using transformational leadership. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
16
16
years of professional experience
Work History
Branch Manager
Kotak mahindra bank
Dehradun
03.2025 - Current
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular performance reviews for all employees in the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Managed staff scheduling, hiring and training processes.
- Performed regular audits of financial records in order to ensure accuracy.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
Branch Manager
Au small finance bank
Dehradun
03.2022 - Current
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Organised regular coaching and training exercises with staff to build motivation.
- Participated in community activities to promote organisation and build goodwill.
- Maintained detailed records of branch office activities.
- Evaluated local market conditions and sought new opportunities for sales.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Documented and interpreted complicated financial information for clients.
- Performed monthly and quarterly employee performance appraisals.
Branch Sales Manager
IDFC FIRST BANK
Dehradun
09.2018 - 03.2022
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Devised advertising, marketing and growth campaigns in collaboration with other managers.
- Evaluated local market conditions and sought new opportunities for sales.
- Conducted regular branch staff meetings to communicate goals and objectives.
Relationship Manager
Axis Bank Ltd
Dehradun
06.2015 - 08.2018
- I was responsible for acquiring new customers and cross sell all the Liabilities assets and Investment products to the customer and generate the revenue for the Bank and fullfill our monthly budgets.
- As a relationship manager I was responsible for customer service and help them to achieve his/her financial goals.
Personal Banker
HDFC Bank Ltd
Dehradun
01.2009 - 06.2015
- Offered robust wealth management and retirement planning services.
- Converted new personal banking client accounts with consultative sales approach.
- Prepared financial and performance reports to support management planning.
Education
LL.B - Certificate of Higher Education
JV JAIN COLLEGE
Saharanpur, India12.2010
B.Com - Certificate of Higher Education
J V jain college
Saharanpur, India08.2007
Skills
- Engaging leadership style
- Strategic business plans
- Key Performance Indicator monitoring
- Relationship management
- Customer service awareness
- Approachable
- Strong team builder
- Friendly and polite
- Goal-oriented
- Multi-tasking ability
- Customer service
- Organized and efficient
- Reporting and documentation
- Self-sufficient
- Revenue generation
- Salesforce
- Business development
- Team player
- Banking
- Employee management
- Sales expertise
- Complex problem solving
Languages
- English, B2 Upper intermediate
- Hindi, C1 Advanced
- Punjabi, B1 Intermediate
Personal Information
- Date of Birth: 01/07/85
- Nationality: Indian
Timeline
Branch Manager
Kotak mahindra bank
03.2025 - Current
Branch Manager
Au small finance bank
03.2022 - Current
Branch Sales Manager
IDFC FIRST BANK
09.2018 - 03.2022
Relationship Manager
Axis Bank Ltd
06.2015 - 08.2018
Personal Banker
HDFC Bank Ltd
01.2009 - 06.2015
LL.B - Certificate of Higher Education
JV JAIN COLLEGE
B.Com - Certificate of Higher Education
J V jain college
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