Vishal Saigaonkar
Assistant Manager
Mumbai
Summary
Assistant Manager in India End User Support with 14 years of extensive expertise in IT management, leading a team to deliver exceptional customer service and technical support. Demonstrates strong leadership, problem-solving, and adaptability skills, effectively managing Active Directory and ITIL processes to enhance system efficiency. Committed to fostering team growth and implementing innovative strategies to drive productivity and efficiency in a fast-paced environment.
Overview
2
2
Certifications
Work History
Technical Support Specialist
Altisource Business Solutions Pvt Ltd
- Provided technical support and expertise to facilitate office
- Provided quality technical support via telephone or remote session
- Troubleshooting the issues related to the Altisource Business Solutions Pvt Ltd Intranet sites
- Worked on ITSM - Service Now ticketing tool
- Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions
- Engaged in first-level support for customers requiring routine support and troubleshooting
IT Support Specialist
BNP Paribas India Solutions Pvt Ltd
- Improved operations through consistent hard work and dedication
- Managing and Administering User accounts, assigning group policies for computers and users through Active Directory
- Providing support to user on priority basis which contains 1000+ users in BNP Paribas India Solutions Ltd & BNP Paribas Bank which works on Managed Services (ITIL) base infrastructure
- Configure & perform troubleshooting of Blackberry & iPhone for users
- Installation, configuration and troubleshooting for Lotus Notes 8.5, Outlook 2010
- Worked on ITSM - Service Now ticketing tool
- Ensuring Business Continuity of Critical Business Lines via BCP and DR planning
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
Desktop Support Technician
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
- Configured hardware, devices and software to set up work stations for employees
- Maintained and repaired peripheral equipment connected to laptops and desktops
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Education
Abhinav Vidhya Mandir - HSC And T.Y.B. Com
Shri Bansidhar Aggarwal Model High School
Mumbai 2012
Skills
Organizational Leadership
Analytical Problem Solving
Effective Team Collaboration
Flexible Problem-Solving
Customer Support Expertise
Operations management
Inventory management
Project management
Certification
Hardware and Networking
Timeline
Technical Support Specialist
Altisource Business Solutions Pvt Ltd
IT Support Specialist
BNP Paribas India Solutions Pvt Ltd
Desktop Support Technician
Abhinav Vidhya Mandir - HSC And T.Y.B. Com
Shri Bansidhar Aggarwal Model High School