Vishal Sain
Jodhpur
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
Royal York Property Management
Remote
07.2024 - Current
- Provided timely and efficient support to US-based tenants and property owners, handling maintenance inquiries, service requests, and complaints during the US shift.
- Utilized Zoho Desk and Zoho CRM to manage and track customer support tickets, ensuring smooth communication and timely resolution of issues.
- Coordinated with internal teams and third-party vendors to resolve complex maintenance work orders and service issues, maintaining a high standard of service.
- Followed up with clients post-service to confirm resolution and gather feedback, contributing to ongoing service improvements.
- Acted as the primary liaison between property management and US-based clients, helping to build strong relationships and ensure client satisfaction in a fast-paced, overseas process.
Senior Technical Support Executive
ReliableSoft Technologies Private Limited
08.2018 - 09.2024
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Proficient in using JIRA for project management, issue tracking, and agile development.
- SQL: Basic querying and database validation.
- SQL & IIS installation at client servers.
- Experience with tools like TeamViewer, AnyDesk, and Skype for client support.
- Knowledge of CAS (Conditional Access System) and Headend operations.
Sr Sales & Tech. Support Executive
Guljag Infotech
08.2017 - 07.2018
- Acquiring new clients and managing their post sales onboarding process
- Providing technical demo of the software to potential clients
- Responsible for providing technical support to multi-domain industry clients
- Resolving client queries within defined Turnaround time leveraging software's like TeamViewer, Any Desk or Skype.
Education
Bachelor of Arts -
JNVU
Jodhpur, Rajasthan01-2019
Skills
- Customer Relationship Management
- Advanced troubleshooting
- Teamwork and Collaboration
- Proficient in MS Office Suite
- Hardware & Networking Knowledge
- Business Development
- JIRA & Zoho CRM
- Verbal Communication
- Written Communication
- Microsoft SQL Server
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Client Support Specialist
Royal York Property Management
07.2024 - Current
Senior Technical Support Executive
ReliableSoft Technologies Private Limited
08.2018 - 09.2024
Sr Sales & Tech. Support Executive
Guljag Infotech
08.2017 - 07.2018
Bachelor of Arts -
JNVU
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