Vishal Saxena

• Act as an advocate and leader in the strategic design process of transformation program, owning the overall Customer Experience/Digital Strategy, Transformation and execution.
• Provide direction on all client deliverables, including digital platforms, customer personas, journey maps, and roadmaps.
• Provide strategic direction, working with engagement team to manage client expectations in line with the overall strategic vision.
• Cultivate and manage business development opportunities throughout the sales lifecycle, assuming responsibility for managing key client relationships.
• Driving communication strategy of the partnership program to senior leaders, internal teams and partners where applicable.
• Partner with and influence senior leadership to drive forward IT-wide change programs
• Design and deliver high-impact communications and stakeholder engagement programs in a consistent way.
• Create, provide, and present status reports to Steering Committees, Operating Committees, and other C-Suite audiences as well as the ability to design and present key service delivery activities and benefits end to end.
• Monitor progress, manage risk, maximize operational efficiencies, Key performance indicators, manage budget across the project(s) and ensure key stakeholders are kept informed about progress and expected outcomes.
• Validate project scope (Vision and Scope Document for Waterfall; Epic and Story back log for Agile) initiate, plan, and design work breakdown structure and KPI Metrics to draft appropriate governance structures aligned with the client stakeholders, goals and objectives while including our internal engagement teams.
• Operate day to day program and portfolio structures, creating complex work-plans, often with multiple workstreams to track milestones, tasks, and overall program performance to include predecessors and dependencies with the ability to hold team members accountable for adhering to the defined work-plans.

• Responsible for the management of entire project of the company which consists of various activities such as Resource Planning, Monitoring the Project Team, Organizing, Controlling, Time Management, Cost Estimating and Budgeting as well as ensuring the maximum client satisfaction on and Distinctive Quality.
• Worked as a part of Team iCore – CIS (Cloud and Infrastructure Services, where my main responsibility consisted of End-to-End Project Management, Cloud Transition Projects on BFSI & Healthcare Management.
  Efficiently managing the sponsor and the stakeholder ’ s expectations throughout the project lifecycle. Excellent management of triple constrain of all the projects.
• Conducted post-transition assessments to identify areas for improvement and implement necessary adjustments for future projects.
• Applied problem-solving abilities to address unforeseen challenges that arose during the course of transition projects effectively.
• Established performance metrics to track progress and measure success of transition initiatives.
• Provided regular status updates to senior leadership, highlighting progress, challenges, and key accomplishments during the transition period.

PROJECT LIFESYS U.S.
Project Manager

Spearheaded full spectrum of life insurance and annuity operations of company’s life insurance clients.

• Responsible for directing Business Continuity Plan Team while enforcing guidelines, security compliance to mitigate the issues as well as documenting the SOP and audit reviews for the IT Uptime.
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  Prescribed responsibility was to deliver setup and execute the assigned software services to comprehend the business outcomes with globally scattered mid-sized teams. Alongside, tie-up with various delivery leads clients and stakeholders to bridge the gaps in process & methodologies to ensure continuous improvements and punctual delivery.
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• Taking up leadership for design decisions with coordination with project teams as well as outside entities. Additionally addressing the client’s problems and providing those solutions for design, by preparing proposals and providing business presentations to the clients, planning various resources such as risk management , cost estimation and emergency plans for the given situation with continuous assessment of inconsistencies, defects and resolving outstanding issues through RAID Logs.
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  Apart from this, adapting to the RACI model and escalation of matrix as per requirements. Also, designing SOPs, audit reviews and maintaining executive summaries.
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• Global Delivery Organization has a set of fortune 500 BFSI & Healthcare customers and caters to meet their IT Infrastructure Project Deliveries.
  Responsibility of managing the project lifecycle to ensure the smooth and suitable project closeout.
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  The project stated the implementation, upgrade and migration of Global IT Infrastructure within the agreed deadline with the client. Additionally, gauging the project risks, adaptions, and round table review with stakeholders to share the progress and gather the new action items.
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  Preparing the accurate project report in timely fashion for a review from Program Manager at predefined intervals. Ensuring to implement user feedbacks and maintaining quality above industry standards while communicating to all level of the project including third party suppliers and external stakeholders.

TESTING LABS (MSDP & RCOM)
Product Technical Specialist - Implement at ion Lead - PMO

Prescribed role involved the end-to-end Project Delivery Management for IT Infrastructure, Vendor Management .

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  Delivering the project on agreed budget and in timely fashion to meet the customer’s expectations. Coordinating with customers to form a plan for project as well as keeping check on project team for ongoing projects to ensure seamless & quality product delivery to the client.
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  Additionally maintaining the documentation and database for the projects as well as handling client’s queries.

• Responsible for follow the project plans under Project Managers while maintaining the appropriate reporting standards throughout the project.
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  Managing the Project Agenda and meeting the milestones as per project plans.
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  Coordinating with all level including the stakeholders to share the reports of Weekly, Monthly, Quarterly Business Review reports as well as the end user/ consumer to ensure the smooth communication, billings and sharing the project status. Identifying and escalating the project related issues and addressing the solutions and guidance for the outstanding issues.
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  Execution of Project Management Processes in timely manner.