VISHAL Shah
Ahmedabad
Summary
- Hardworking Communications Technician ready for a new position in the telecom field, where in-depth knowledge of various communication technology platforms can be properly utilized. A three-year and above background performing in the telecom (VOIP or Voice Networking) field.
- Seeking a Position to utilize my skills and abilities in industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Black Box Limited, Formerly AGC Networks Ltd
Gandhinagar
12.2020 - Current
- Provide support via remote software, diagnosing customer issues over private and public networks.
DESIGNATION:
Technical Support Engineer.
Education
Associate of Science - Science Education
Jainacharya Aanandghan Suri Vidhyalay
Himatnagar2016
Bachelor of Technology - Electronics And Communications Engineering
Ganpat University
Mehsana2020
Skills
- (Avaya Aura UC,CC,SIP) Offering Performance driven experience of over 37 years in maintenance, troubleshooting of Avaya Aura UC,CC,SIP
- Collaborated with teams to solve technical customer problems across product suites
- Providing support for UC & CC Avaya Voice Network For Avaya Aura CM,AES, IP Office, CMS, SM,SMGR, AWFO, Voicemail & Modular Messaging and Avaya Softphones
- Troubleshooting issues & configuration of Avaya Aura Communication manager 50x/60x/70x/80/100x
- Basic knowledge & troubleshooting of Avaya IP Office manager 10x/11x
- Troubleshooting & Configuration and monitoring of Avaya Media-Gateway G450/G650/G75 and survivable server LSP/ESS BCMS (Basic call management system)
- Configuration, Monitoring & troubleshooting of Avaya Media Server S8XXX, Avaya IP and SIP Phones
Summary of professional Experience with Avaya:
- Avaya IP (96xx,46xx),Digital phones,Analog phone and SIP phones administration & troubleshooting and monitoring servers etc
- H323 & SIP protocol routing on Avaya CM & SM (session manager) and system manager
- knowledge of Avaya system manager & session manager maintenance & troubleshooting
- Configure Avaya SIP/ISDN (PRI/BRI) H323 & TIE trunking & Troubleshooting client issues
- Basic knowledge of Avaya Call management system (CMS), Admin and maintenance Backup
- Escalate the issue to next level team & provide necessary support to clients on priority level
- Knowledge of Avaya soft-Phones software, Avaya one-x Agent, one-x communicator, Avaya workplace, AAFD etc
Certification
- Avaya Aura® Core Components Implement (ACIS - 7120)
- Avaya Aura® Core Components Support (ACSS - 7220)
- Avaya Aura® System Manager Administrator (ASAC - 0037)
- Avaya Aura® Communication Manager Administrator (ASAC - 0038)
- Avaya Call Management System Technical Associate (ASTA - 9090)
- Avaya Session Border Controller Administrator (ASAC - 0039)
- Avaya IP Office™ Platform Administrator (ASAC - 0013)
- Avaya Control Manager for Enterprise Technical Associate (ASTA - 9030)
- Administering Avaya Call Management System (ASAC - 0021)
- Avaya Control Manager Administrator (ASAC - 0029)
- Avaya Experience Portal Administrator (ASAC - 0032)
- Avaya Messaging R11 Administrator (ASAC - 0033)
- Avaya IX™ Workplace Attendant Technical Associate (ASTA - 9170)
- Avaya Proactive Outreach Manager Administrator (ASAC - 0035)
PERSONAL PROFILE
Personal Details & Skills:
NAME : Vishal Kiritkumar Shah
DOB : 16th April,1999
SEX : Male
RELIGION : Hindu
NATIONALITY : Indian
MOTHER-TOUNGE : Gujarati
LANGAUGES KNOWN : Hindi,English
CURRENT CTC : 4 LPA
HOBBIES:
Document collections
Play Pool & Snooker
Listening Songs
Photography
DECLARATION
- I hereby declare that the information mention above is true to the best of my knowledge and belief.
Vishal shah
Timeline
Technical Support Engineer
Black Box Limited, Formerly AGC Networks Ltd
12.2020 - Current
Associate of Science - Science Education
Jainacharya Aanandghan Suri Vidhyalay
Bachelor of Technology - Electronics And Communications Engineering
Ganpat University
Similar Profiles
NAYANA SHIVKARNAYANA SHIVKAR
Assistant Manager - Accounts & Finance at Black Box Limited (FKA AGC Networks Ltd)Assistant Manager - Accounts & Finance at Black Box Limited (FKA AGC Networks Ltd)
Amit RavalAmit Raval
Senior Associate - Procurement at Black Box LTD (Formerly AGC Networks Ltd)Senior Associate - Procurement at Black Box LTD (Formerly AGC Networks Ltd)
Manjunath SManjunath S
Technical operations lead at Black Box Networks Pvt LtdTechnical operations lead at Black Box Networks Pvt Ltd
Hiren ShekhdaHiren Shekhda
Software Engineer at Tech Route Digisol Pvt. Ltd.Software Engineer at Tech Route Digisol Pvt. Ltd.
Payal BiswasPayal Biswas
Senior Executive at Amneal Pharmaceuticals Pvt Ltd.Senior Executive at Amneal Pharmaceuticals Pvt Ltd.