VISHAL SHARMA

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Trained, coached and mentored staff to support smooth adoption of Operational activities
• Improved productivity while reducing staffing and operational costs by 7%.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Formulated processes to reduce downtime and financial loss.
• Reviewed operations reports to understand numbers and trends.
• Introduced new methods, practices and systems to reduce turnaround time.

• Negotiated with vendors and suppliers to reduce costs and achieve profitability.
• Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
• Developed waste-control policies to maintain profitable operations.
• Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
• Promoted company in local community through word-of-mouth, social media and special events.
• Integrated personnel to maximize efficiency and maintain low employee turnover rate.
• B2B Sales and collaborations

• Daily coordination, improvement and execution of all food retail operations
• Responsible to take care of online food shopping portals & regular check on the feedbacks
• Overseeing production, planning, quality control and maintenance
• Managing stock control and inventory checks
• Ensuring that health and safety regulations are followed
• Documenting procedures for third-party monitoring
• Creating and monitoring projects and teams
• Accountable for cost management including equipment efficiencies, waste, direct labor and materials, whilst generating reports on these financial targets and other KPI’s
• Increased profit by streamlining operations

(Laid Off Due to Covid)

• Responsible for entire operations and formulate operational strategies and objectives to ensure organization meets its goals and operates successfully
• Giving professional support to other top executives as well as owner of organization
• Provide employee training when necessary
• Procurement of all raw material, search and source potential suppliers and vendors
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Prepared annual budgets with controls to prevent overages
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
• Partnered with vendors and suppliers to effectively manage and budget
• B2B sales meet to increase company's revenue

• Ensuring a smooth service sequence taking account of the service standards and the satisfaction of guests
• Increasing sales by providing specialist advice and active selling
• Ensure a consistent and convincing standard of service and maintain all the service standards
• Constant promotion of additional sales
• Active contribution to service
• Guarantee a cost-conscious manner of working
• Participate in internal meetings and training courses
• Care of guests from arrival to leaving the outlet in accordance with the standards
• Conscientious and correct execution of the Team Leaders’ instructions.

• Making Day to Day reports
• Take briefing of staff on regular basis and make them aware about everything in Domino's
• Participated in team-building activities to enhance working relationships
• Demonstrated respect, friendliness and willingness to help wherever needed
• Collaborated with team members to achieve target results
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Monitored company inventory to keep stock levels and databases updated
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork