Vishal Sharma

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Responsible for key metrics of F&B operational excellence, customer loyalty, Sales growth, profit targets, marketing, new product launch and formulation and implementation of SOP.

Overseeing daily operations of the business unit or organization and new opening under the consultancy of the company.

• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
• Took care of the entire Food & Beverage department including Banqueting, In room Dining, Roof-top Bar, Cafe Lounge, Oriental Cuisine, Fine Dining.

• Responsible for 72 rooms in-room dining, with 3 F&B outlets and 5 Banqueting venues including lawn which can cater upto 2000pax.
• Re-opened the Bar Rlx lounge & Bar 80 cover.

• Assisted in the day-to-day logistics of food services and increased productivity while also reducing cost.
• Took care of guest services within the hotel having 61 rooms providing in-room dining along with multi-cuisine restaurant, bar, 2 banquets.

• Worked as an F&B executive in Sarovar Hotels & Resort which caters to 250 students and professors from different parts of the country and abroad places in Indian School Of Business (MOHALI)
• Catered to CEE, MFAB, PGPMAX programmers which is similar to banqueting facility as per the star Category Standards.
• We had fine dining for top level management and dignitaries related to Indian School Of Business.
• Managing Banquets, Food Court, 16 Conference rooms, Bar & Restaurants.

• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Started Full-time career as a crew member in Ruby Tuesday India, an authorization granted to RTC Restaurants Ltd.
• Got promoted twice and became part of new store launch Team Ludhiana