Vishal Sharma

Work History

Hardcastle Restaurants Private Limited (McDonalds's India) - Westlife Foodworld Ltd.

11.2023 - Current

Partnering with Market Manager to drive people excellence and initiatives for the respective markets.
Drive HR Operational Excellence by ensuring strong governance of People Processes for store folks.
Conduct people process audits at stores frequently.
Ensure stores are following people related compliance properly.
Resolving staff member conflicts, actively listening to concerns and finding appropriate solutions.
Drive engagement activities for stores. Conduct RAP sessions and do COSMOS action planning and execution.
Taking care of talent retention for key roles such as RGM, Trainee crew and shift in-charges.
Taking care of control over all attrition across levels.
Ensuring effective hiring for NSOs and 100% manpower availability at stores.
Collaborate with talent management team for quality succession planning and provide interventions for external hiring through various HM colleges at TM, TFM & FTRM roles.
Driving performance calibration across all levels. Partnering for performance reviews with TM team and complete OTIF performance reviews.
Closely work with L&D team and ensure 100% training completions across levels with respect to their development.
Managing and motivated employees to be productive and engaged in work.
Leveraging data and analytics to make informed decisions and drive business improvements.

Dunzo Digital Pvt. Ltd.

06.2022 - 10.2023

Partnering with functional heads for people strategies and initiatives for Post Order and Category Growth function.
Guiding and leading a team for effective and smooth execution of people initiatives for the folks working in city office, stores and warehouses across India.
Align the organizational process, systems and culture with the business. Design optimal organization structure, understand its need, dive change management for the functions.
Plan manpower cost & positioning. Recommend changes to hire or optimize the head count plans as per the business need.
Coach and advise managers and employees on variety of components impacting employee experience, including performance management, HR Policies and people dynamics, Compensation and Career, and various people issues.
Conduct eNPS and mNPS surveys to analyze and improve the overall score and employee experience. Proactively, prepare action plans and proposing solutions for grey areas.
Benchmark all People directed initiatives and adopt suitable new initiatives based on the industry trends.
Analyze HR metrics and action to improve the numbers.
Connect functional leads and managers through 1:1, Skip level & Open house.
Plan and schedule monthly All hands and Townhall for the functions.
Succession plans for managers. Anchor retention initiatives for the business.
Design and modify processes as and when required.

Aditya Birla Fashion & Retail Ltd.

09.2021 - 06.2022

Designing and anchoring of Talent Acquisition initiatives for Pan India locations.
Employer branding by gathering TA insight & implementing Best practices of the Industry.
Develop recruitment strategy.
Develop and lead a highly functioning group of recruiters to implement and execute initiatives to drive.
Work closely with functional heads to build and deliver innovative approaches to identify specialty talent delivery channels for experienced hires, both active and passive.
Manage the recruitment process and life-cycle.
Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.
Optimize the sourcing channels with a special focus on low-cost channels.
Design and implement company policies and monitor key HR metrics.
Create design principles for all HR modules. Work closely with HRMS design consultant for developing HR modules.
Align functional heads on process flow of the module & conduct UAT with the respective stakeholders.
Play a role as change agent & do HR transformation on complete digital platform and ensure educating managers & employees to adopt the changes for optimum use of technology.

Aditya Birla Fashion & Retail Ltd.

12.2016 - 09.2021

Responsible for HR initiatives for five lifestyle brands (Allen Solly, Van Heusen,Louis Philippe, Peter England and Planet Fashion) across channels for around 800 employee working in stores in the region.
Collaborated with Area Managers and Regional Managers for effective and smooth execution of all people related initiatives and Interventions for their respective brands.
Maintained optimal staffing levels by tracking attrition and initiating hiring to close the manpower gaps for existing and upcoming new stores. Formulating manpower deployment strategy to ensure business performance.
Plan and conduct induction for new joiners and ensure successful onboarding experience. Providing updates on HR policy changes to employees through various platforms.
Control Cost to revenue ratio for all the stores and overall for the region. Ensure HR & statutory compliance is being followed in the region.
Drive company culture by solid employee connect and build a strong employer brand by conducting open house, FGDs, 1:1, Skip connect during store visit.
Facilitate and conduct trainings to build and develop capabilities for the top- talent through talent development program.
Implemented Zonal Rewards & Recognition and engagement plan to motivate the people.
Handle and investigate disciplinary and POSH cases of the region and being a committee member provided judgement to such cases.

Saffron Lifestyle Traders Pvt. Ltd.

06.2012 - 06.2016

Responsible to manage employees woking in EBO and corporate for the apparel brands such as Levis, UCB, Nike and Tommy Hilfiger.
Manage end to end employee lifecycle for the region.
Initiate hiring and close the manpower gaps and ensure 100% manpower availability in stores.
Responsible for corporate hiring for across functions.
Completing onboarding and induction for new joiners.
Retaining talent Succession planning and control overall attrition at stores.
Managing people performance at stores and annual led annual PMS cycle.
Addressing people grievances and issues and provide solutions to it. Handled disciplinary cases and actioned as per the policy.
Identifying training needs and facilitating training programs for talent development.
Plan monthly activities for employee engagement and rewards.
Ensuring legal licenses are placed & timely renewal of it.
Developed and implemented people polices and processes in HR Manual for the organization.

Cafe Coffee Day

07.2011 - 06.2012