Vishal Sharma

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Implemented team training programs, enhancing product knowledge and improving customer service skills.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

Lead Generation & Market Research: Identify and research potential clients and business opportunities through various channels, including online platforms, networking events, and industry conferences.

• Client Acquisition & Relationship Management: Develop and maintain strong relationships with prospective and existing clients, understanding their needs and providing tailored solutions.
• Sales Presentations & Proposals: Prepare and deliver compelling sales presentations and proposals to potential clients, articulating the value proposition effectively.
• Negotiation & Deal Closure: Negotiate contracts and terms with clients, ensuring mutually beneficial agreements and closing deals to achieve sales targets.
• Collaboration with Internal Teams: Work closely with the sales, marketing, and product development teams to align strategies and ensure seamless service delivery.Expertia
• Market Analysis: Monitor industry trends and competitor activities to identify new opportunities and adjust strategies accordingly.
• Reporting & Documentation: Maintain accurate records of sales activities, client interactions, and performance metrics using CRM software.

• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Verify the identity of test-takers before the exam begins.
• Distribute and collect examination materials.
• Provide clear instructions and guidelines to students.
• Monitor the testing environment to prevent cheating.

• Resolved issues through careful research and follow-up with customers.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
• Strengthened client relationships through excellent communication skills and consistent followup.
• Achieved successful resolution of escalated issues during periods of high call volume.