Vishal Sharma
Mohali
Summary
Accomplished Sr. System Administrator with strong skills in Cloud (Azure, AWS), networking, and IT security. Proven ability to manage server configurations and execute technology initiatives that enhance operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. System Administrator
SGGG Fund Services (India) Pvt. Ltd.
Panchkula
04.2024 - 04.2025
- Plan, manage, and execute on technology initiatives utilizing project management best practices during regular and after business hours period
- Utilize full project life-cycle methodologies (research, planning, design, implementation, testing, documentation, post-implementation support) to bring projects to timely completion.
- Managed server configurations and ensured optimal performance for critical systems.
- Perform regular daily and weekly operational tasks to ensure corporate cybersecurity infrastructure and network/computing infrastructure operates optimally. Plan for hardware or software upgrades/patches
- Design, develop, implement, and maintain server, database, and network infrastructure solutions.
- Provides support with escalated help desk requests.
IT Administrator
Sage Business Technology (India) Pvt. Ltd.
Mohali
06.2019 - 03.2024
- Delivered global IT support (India, Europe, USA) resolving 100+ tickets daily.
- Managed Windows deployments, VPN servers, and network monitoring.
- Performed vulnerability scanning, patching, and infrastructure upgrades.
- Key Achievement: Successfully deployed Windows Deployment Services (WDS) for automated OS installation.
Senior Desktop Support Engineer
Knack Global Pvt. Ltd.
Mohali
11.2018 - 06.2019
- In this role, I provided level 3 desktop and end-user support. I managed, as part of my team, all network devices, servers, and WAN links.
- Installed, configured, and maintained operating systems and applications efficiently.
- Mentored junior support staff on best practices in desktop support tasks.
- Provided technical support for desktop hardware and software issues.
- Installed and configured operating systems on new workstations.
- Troubleshot network connectivity problems for users across multiple departments.
Desktop Support Engineer (Contract)
Wipro Technologies Ltd.
Chandigarh
01.2018 - 09.2018
- Delivered L3 desktop & infra support, troubleshooting Cisco routers, switches, and servers.
- Provided technical support for desktop hardware and software issues.
- Installed and configured operating systems and applications for users.
- Assisted in maintaining inventory of IT equipment and supplies.
- Coordinated with vendors for equipment repairs and upgrades.
- Installed, configured and maintained computer hardware, software and peripherals.
Operational & Managing Support Engineer
Xecutehr Solution Private Limited
Panchkula
02.2016 - 01.2018
- Daily maintain infra issue report to take daily follow-up of vendor and all stakeholders.
- Daily, Monthly Maintain MPLS link report.
- Daily Monitoring of QoS services.
- Provided technical support for software and hardware issues to clients.
- Documented troubleshooting processes and created user guides for future reference.
- Managed ticketing system to prioritize and track customer requests efficiently.
- Monitored system performance to ensure optimal functioning of services.
Field Support Engineer
Velocis System Private Limited
Chandigarh
10.2011 - 11.2015
- I installed all Cisco network equipment, Routers Switches, CPE, AP, Wi-Fi-Controllers and installed Polycom video conferencing (VC) systems.
- Desktop & Server Installation configuration and troubleshooting and configuration, DCHP, DNS AD, in Window Server 2008.
- Application Installation & troubleshooting and resolved customer issues.
- Installed and configured hardware and software systems on-site.
- Collaborated with cross-functional teams to resolve technical issues swiftly.
- Provided technical support for field operations and customer inquiries.
Education
B.A. -
Manav Bharti University
Solan04-2013
Higher Secondary -
HBSE
Bhiwani, Haryana03-2010
Skills
- Cloud: Azure, AWS
- Virtualization: VMware, vSphere/ESXi, Hyper-V
- Networking: CCNA certified Routing and Switching
- Servers: AD, DNS, DHCP
- Office 365
- Exchange Online
- Google Workspace
- Intune administrator
- IT security: vulnerability management
- Tools: WDS, Pulseway, WSUS, ArcticWolf, Proofpoint
- Server administration Windows Server (2025, 2022, 2019)
- Systems troubleshooting
- Global IT support
- Active Directory management
- Patch management
- ITIL framework
- Windows administration
Certification
- CCNA (Cisco Certified Network Associate)
- MCP (Microsoft Certified Professional)
- Diploma in Hardware, Networking & Security (IACM)
Languages
- English
- Hindi
- Punjabi
Timeline
Sr. System Administrator
SGGG Fund Services (India) Pvt. Ltd.
04.2024 - 04.2025
IT Administrator
Sage Business Technology (India) Pvt. Ltd.
06.2019 - 03.2024
Senior Desktop Support Engineer
Knack Global Pvt. Ltd.
11.2018 - 06.2019
Desktop Support Engineer (Contract)
Wipro Technologies Ltd.
01.2018 - 09.2018
Operational & Managing Support Engineer
Xecutehr Solution Private Limited
02.2016 - 01.2018
Field Support Engineer
Velocis System Private Limited
10.2011 - 11.2015
B.A. -
Manav Bharti University
Higher Secondary -
HBSE
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