VISHAL SINGH
HANUMANGARH,RJ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
Levi's India Retail Store
Levi's Outlet Store
09.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Reliance Retail
Reliance Trends
09.2022 - 08.2023
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Arts - English Literature
MAHARAJA GANGA SINGH UNIVERSITY
HANUMANGARH06.2024
Skills
- Stockroom Management
- Goal Setting
- Retail Operations
- Sales Leadership
- Promotional planning
- Profit and Loss Management
- Shift Scheduling
- Cost Control
- Merchandise Strategizing
- Problem-Solving
- Sales Growth
- Store operations
- Dependable and reliable
- Store maintenance
Timeline
Levi's India Retail Store
Levi's Outlet Store
09.2023 - Current
Reliance Retail
Reliance Trends
09.2022 - 08.2023
Bachelor of Arts - English Literature
MAHARAJA GANGA SINGH UNIVERSITY
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