Vishal Singh

• : Introduction to Salesforce B2B Commerce on Lightning
• Understanding the Salesforce B2B Commerce Architecture
• Setting up and Configuring Salesforce B2B Commerce
• Creating and Managing Products and Categories
• Managing Orders and Payments
• Managing Customers and Accounts
• Creating and Managing Promotions
• Integrating with Third-Party Systems
• Integrating with Third-Party Systems
• Optimizing Performance and Security
• Troubleshooting and Debugging
• Advanced Topics in Salesforce B2B Commerce on Lightning.

• Overview
• Introduction to Salesforce: Managing Your Accounts and Contacts
• Effective Prospecting: Lead and Opportunity Management
• Sales Productivity: Streamlining Your Day
• Reporting: Track Your Deals

• Agent Workspace:- Salesforce Service Cloud Agent Workspace is an omni- channel console for customer support representatives. It is used for equipping the service team with quick and simple access to all of the things that are necessary for their fruitful work using the agent console.
• Case Management:- It is perhaps the most important feature in Service Cloud. It helps ion organizing the work of a customer support department within a case system.
• Knowledge Management:- It is needed for resolving issues faster. There might be some repetitive issues, so the solutions for these issues are jotted down as Q/A to be reused. The answer can be used by the agents ofcourse but can also be used by customers in self-service format.
• Service Process Automation:- Here, Support functions can be automated with artificial intelligence.
• Omni-Channel Routing:- It is used for automatically assigning cases, leads and tasks to the best available agent based on their skills or workload to close the cases effectively.
• Service Analytics:- It displays data regarding an employee’s performance, the volume of cases to predict customer trends, etc. right on the dashboard.
• Computer telephony integration (CTI):- It is a computer telephony plugin that allows adding calls into Salesforce without the need of external tools.
• Live Web-Chats:- It that helps connect customers to support agents so they can get the help that they need, where and how they want it.

Case Management
Entitlement Management
FSL Overview
FSL Setup
Manage Work Orders
Manage Shifts
Manage Service Resources
Manage Service Crews
Manage Service Appointments
Manage Your Field Service Inventory
Optimize Your Field Service Schedule
Work on the Dispatcher Console
Mobile Field Technician

Salesforce Admin

Lightning Web Component

Aura Component

Integeration

Salesforce Flow

Apex Class

Apex Trigger

Batch Class

Future Method

Queueable Apex

Rest Resource Classes

test Classes