Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Vishal Singh

Mumbai

Summary

Dynamic IT professional with expertise in Azure cloud technologies, AWS infrastructure, networking, and centralized infrastructure management. Adept at resolving complex technical issues, streamlining escalations, and optimizing IT operations for product-based environments. Proficient in configuring and managing cloud solutions, enterprise networking, and security protocols for seamless business continuity.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Network Operations Engineer

Globallogic
Gurugram
05.2025 - Current
  • Resolved connectivity issues promptly by monitoring network performance.
  • Collaborated with cross-functional teams to troubleshoot network incidents effectively.
  • Participated in on-call rotations to manage urgent network issues outside regular hours.
  • Monitored incident alert systems, notifying relevant departments of malfunctions during all hours.
  • Implemented routine updates and patches to strengthen network security.
  • Documented network configurations and operational procedures for future reference.

Technical Support Engineer (L2)

CeX WeBuy
Mumbai
09.2024 - 05.2025
  • Diagnosed and resolved complex server and network-related issues, significantly reducing operational disruptions.
  • Configured and optimized shared mailboxes, distribution lists, and SharePoint resources for seamless collaboration.
  • Architected and implemented secure, multi-tier virtual networks, enhancing scalability and security.
  • Deployed and fine-tuned advanced monitoring solutions using Icinga and Aws CloudWatch, achieving a reduction in incident resolution time.
  • Developed comprehensive technical documentation and SOPs, standardizing troubleshooting workflows.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Collaborated with developers to resolve recurrent faults.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Analyzed customer feedback to develop targeted improvements in technical support services.
  • Managed ticketing system to track, prioritize, and resolve customer support requests.
  • Provided real-time support via phone, email, and chat to address customer technical concerns.

Cloud Support Engineer

LTIMindtree
06.2023 - 09.2024
  • Provided technical support for Azure cloud technologies and on-prem Active Directory services
  • Implemented identity and access management policies, including user provisioning and MFA configuration
  • Resolved escalations related to Azure virtual networks, ensuring 99.9% system uptime
  • Streamlined incident, change, and problem management processes, improving SLA adherence
  • Designed and implemented cloud infrastructure solutions for scalability, reliability, and performance in Azure.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Optimized cloud resource utilization and expenditure using cost management tools.
  • Troubleshot complex problems with cloud computing systems and networks.
  • Secured cloud applications and data using IAM policies and encryption methods.

Education

Bachelor of Science - IT

Jai Hind College
Mumbai
04-2023

Skills

  • Cloud Platforms: Azure
  • Networking: TCP/IP
  • DNS
  • DHCP
  • Security: Identity & Access Management
  • MFA
  • Azure Security Center
  • Firewall configurations
  • Tools & Monitoring: ServiceNow
  • Jira
  • Icinga , zabbix and splunk on call
  • Microsoft Admin Center
  • SharePoint
  • Intune
  • Azure Monitor
  • Operating Systems: Windows Server
  • MacOS
  • Linux
  • Virtualization: Virtual Machines
  • Ruckus Cloud Management
  • Microsoft 365 Administration: Exchange Server
  • Documentation: SOP creation
  • Process improvement
  • System Administration: Windows Server
  • Active Directory
  • Incident management: ITIL-compliant workflows
  • Incident management

Certification

  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
  • LTIMindtree Certified Cloud - IT Infrastructure & Cybersecurity Professional
  • Microsoft 365 Certified: M365 Fundamentals (MS-900)
  • AWS Solutions Architect Associate
  • Microsoft Certified: Azure Network Engineer (AZ-700)

Languages

  • English, Professional Proficiency (C2)
  • Hindi, Native Proficiency (C1)
  • Marathi, Conversational (B2)

Timeline

Network Operations Engineer

Globallogic
05.2025 - Current

Technical Support Engineer (L2)

CeX WeBuy
09.2024 - 05.2025

Cloud Support Engineer

LTIMindtree
06.2023 - 09.2024

Bachelor of Science - IT

Jai Hind College

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Vishal Singh