Vishal Singh Rathore
Jaipur
Summary
Detail-oriented and customer-focused Operations Associate with hands-on experience in order management, customer query resolution, and backend coordination. Skilled in handling customer interactions across multiple channels while ensuring timely issue resolution and service quality. Strong communicator with a problem-solving mindset, capable of managing operations efficiently and delivering a positive customer experience.
Overview
1
1
year of professional experience
Work History
Operations Associate
Raccoon's Closet
08.2024 - 06.2025
- Managed end-to-end order processing, including order verification, dispatch coordination, and delivery tracking to ensure timely fulfillment.
- Handled customer queries and complaints via calls, emails, and chat, ensuring quick resolution and high customer satisfaction.
- Maintained and updated customer records, order details, and transaction data in Excel for operational tracking.
- Assisted in managing returns and exchange processes, reducing turnaround time and improving customer experience.
- Ensured clear and professional communication with customers, maintaining a positive brand image.
Education
M.Tech - Computer Science Engineering
JECRC University
Jaipur, Rajasthan07-2025
B.Tech - Electrical Engineering
Maharishi Arvind Institute of Engineering And Technology
Jaipur, Rajasthan07-2022
Higher Secondary Education -
St. Anselm's Sr. Sec. School
Jaipur, Rajasthan03-2018
Secondary Education -
St. Anselm's Sr. Sec. School
Jaipur, Rajasthan03-2016
Skills
- Effective Communication
- Problem Solving
- Customer Centric Approach
- Time Management
- Adaptability
Honors & Awards
- Organized multiple events at JECRC University, handling event planning and logistics.
- Managed a Vaccination Camp as part of a Blood Donation Camp.
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Operations Associate
Raccoon's Closet
08.2024 - 06.2025
M.Tech - Computer Science Engineering
JECRC University
B.Tech - Electrical Engineering
Maharishi Arvind Institute of Engineering And Technology
Higher Secondary Education -
St. Anselm's Sr. Sec. School
Secondary Education -
St. Anselm's Sr. Sec. School