Hi, I’m
VISHAL SRIVALKER
Hyderabad
Summary
Results-driven professional with expertise in AI training, data analysis, customer support, and airline operations. Experienced in machine learning, data labeling, quality assurance, process improvement, and customer engagement. Adept at leveraging AI-powered automation, customer insights, and operational analytics to drive efficiency and enhance customer satisfaction.
Overview
9
years of professional experience
1
Certification
Work History
AmazonHyderabad
CAP Associate
06.2023 - 08.2023
Job overview
- Analysed and mitigated customer concession abuse, reducing fraudulent claims
- Investigated systemic issues affecting customer trust and implemented strategic solutions
- Strengthened fraud detection mechanisms by analysing behavioural patterns
- Managed 50+ customer interactions per day through calls and chats, ensuring high-quality service
TeleperformanceHyderabad
Analyst
04.2021 - 06.2022
Job overview
- Trained AI models for Google’s Interaction Human-Agent Learning (IHAL) process, improving chatbot accuracy and automation efficiency
- Designed high-quality, grammatically accurate training data, enhancing AI language comprehension
- Conducted quality assurance inspections and audits, ensuring compliance with industry standards
- Developed and tracked key performance indicators (KPIs) to assess AI learning efficiency
- Identified process optimization opportunities, leading to improved data annotation workflows
Weekend ThrillHyderabad
Travel Consultant & Tour Coordinator
12.2019 - 12.2020
Job overview
- Managed customer inquiries via social media, calls, and in-person meetings, boosting sales
- Developed tailored travel solutions, ensuring seamless trip execution
- Coordinated with vendors for smooth tour operations and on-time service delivery
- Increased customer conversions through effective follow-ups and personalized consultations
Air Costa
Senior Customer Service Executive
03.2014 - 04.2017
Air India - SATSHyderabad
Guest Service Officer
09.2009 - 10.2013
Job overview
- Delivered seamless customer support, managing reservations, check-ins, and passenger queries
- Enhanced operational efficiency in airline services by streamlining customer handling processes
- Managed international and domestic flight check-ins, reducing passenger wait times
- Ensured secure and compliant boarding procedures, verifying identification and travel documents
- Resolved customer complaints by analysing individual cases and delivering prompt solutions
- Assisted with baggage handling, reservation management, and travel documentation
Education
Tamil Nadu Open UniversityHyderabad
MBA from Human Resources Training
Tamil Nadu Open UniversityHyderabad
Bachelor of Arts from Sociology
Kakatiya Jr. CollegeHyderabad
Intermediate
Little Flower High SchoolHyderabad
Schooling
Skills
- AI model training and data annotation
- Machine Learning Process Optimization
- Quality Assurance
- Process Improvement
- Fraud Detection and Customer Trust Management
- Customer Relations and Service Excellence
- Prompt Engineering
- Airline operations
- Travel Operations
- Data analysis
- Reporting
Certification
Flight Attendant course, Aviation & Hospitality Academy
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
CAP Associate
Amazon
06.2023 - 08.2023
Analyst
Teleperformance
04.2021 - 06.2022
Travel Consultant & Tour Coordinator
Weekend Thrill
12.2019 - 12.2020
Senior Customer Service Executive
Air Costa
03.2014 - 04.2017
Guest Service Officer
Air India - SATS
09.2009 - 10.2013
Tamil Nadu Open University
MBA from Human Resources Training
Tamil Nadu Open University
Bachelor of Arts from Sociology
Kakatiya Jr. College
Intermediate
Little Flower High School
Schooling
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon