Vishal Srivastava
Client Servicing & Logistics Professional
Resident - Noida, Uttar Pradesh,
Summary
Operations Management | Program Management & Excellence | Key Account Management | Post-Sales & Solutions | Data Management | Business Communication & Outreach | Strategic Planning & Implementation.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Client Experience Consultant
MAERSK
05.2022 - Current
- Implementing business solutions and supply chain strategies for top clients in retail exports.
- E2E supply chain management – Exports movement (CY & CFS) from PAN India.
- Create customer insights to drive business outcomes & improvements.
- Leading Global Service Centre team for export customers across PAN India Region.
- Driving customer experience by collaborating with Area / CX and other cross-functional teams.
- Vendor workshops & trainings.
- Design to Go Live of key accounts.
- Automation tools for professional efficiency & software for supply chain platform.
- Analytics for volume management & control.
- Managing accounts having key role in generating the highest revenue globally for MAERSK.
- Liaising with other carriers for volume adjustments of clients and service contract modifications and rate negotiations.
Executive CRM (Regional Team Lead)
TCI EXPRESS Limited.
12.2020 - 04.2022
- Driving CRM strategy aimed at encouraging client retention & loyalty.
- Handling B2B, LTL, FTL, Strategic & E2E accounts.
- To resolve operational challenges in coordination with the ground team.
- To analyze and focus on every customer business growth - monthly, quarterly & yearly.
- Maximizing customer lifetime value strategies.
- Level 2 escalation for all key/KAM accounts.
- Business & Service reviews with respective customers.
- To keep a close tab on major accounts bill submission & outstanding.
- Conducting training & induction for internal team & new hire at all levels for CS & OPS module understanding.
- Weekly/Fortnightly/Monthly reviews of internal team.
Sr. Client Relationship Executive
Affordplan (Use Kiwi Info labs Pvt. Ltd)
03.2020 - 10.2020
- Key representative from Core OPS team for Swasth Card (Integrated Product).
- Hospital enrolment, on-boarding to delivery.
- Handling process for device configuration and mapping (POS Machines & Bio-metrics) through outsource partners.
- Stock inventory & planning weekly/monthly strategy.
- Closely working with the tech & finance team in assisting technical/financial queries of clients.
- Handling the logistics of integrated product for PAN India deliveries.
- Conducting training sessions of PAN India team for OPS module understanding.
- Leading a team of back-end executives and field team.
- Pre & post sales assistance.
- SLAs and on time execution of client requirements, with the support of internal management.
- Data-driven tasks.
Key Account Manager– Client Servicing
Delhivery Pvt Ltd
12.2019 - 03.2020
- Track and records of shipments, transactions, transportation paperwork, load queries.
- Manage, maintain, and deepen Key client relationships, ensuring high level of client satisfaction.
- Prepare weekly MIS for client and internal management.
- Implementing needful actions to sort queries of clients ASAP.
- Maintain proper communication and coordination with internal teams and clients to manage accounts.
- Client meetings and discussing future business strategy.
Customer Relation Representative
FedEx
10.2017 - 11.2019
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Tapping grey areas of concern and implementing necessary actions to sort.
- Query handling on the Indian escalation domain, pushing for the best internally & externally.
- Working on end-to-end client requirements in co-ordination with the back-end team and ground operations.
- Promoted for customer service on-boarding project (OBR) by management to work with MEISA team - FedEx.
- Supervised and associate trainer for CS team (New on-boarding) - FedEx.
- 1st position in cultural event (Drama) - FedEx India.
- Recognised & applauded by Sahil Barua - Co-founder & CEO (Delhivery), for customer handling and relation building skills.
- Participated and organised various promotional activities for Swasth Card -Affordplan.
Education
MBA - International Trade Management
Narsee Monjee Institute of Management Studies
Mumbai12-2023
Bachelor of Arts - Political Science Hons.
Dyal Singh College, University of Delhi
Delhi, India 04.2001 -
Higher Secondary - Arts & Humanities
Darrang College
Tezpur, AssamMatriculation - undefined
Sacred Heart Catholic School
Tezpur, AssamSkills
- Relationship Management
- Leadership
- Strategic thinking
- Alliance Building
- Design thinking
- Visual storytelling
- Cultural Alignment
- Negotiation Skills
Career Objective
With 7 years of experience in logistics & service industry bringing excellent reputation of customer centricity and outreach by driving operations and navigations complex challenges, I am enthusiastic and eager to contribute to team success and shared goals, attention to detail, motivated to learn, grow and excel.
Technical & Web Skill Set
- MS Office Tools
- ERP
- OneSource
- Salesforce
- GT Nexus
- AI Infused Supply Chain Platforms
Projects Achievements Cultural Activities
- Promoted for customer service on-boarding project (OBR) by management to work with MEISA team - FedEx.
- Supervised and associate trainer for CS team (New on-boarding) - FedEx.
- 1st position in cultural event (Drama) - FedEx India.
- Recognised & applauded by Sahil Barua - Co-founder & CEO (Delhivery), for customer handling and relation building skills.
- Participated and organised various promotional activities for Swasth Card - Affordplan
- 3 consecutive awards for Star Performer for operational excellence at MAERSK.
Leisure
- Theatre
- Travelling
- Singing
- Cricket
- Snooker
Timeline
Client Experience Consultant
MAERSK
05.2022 - Current
Executive CRM (Regional Team Lead)
TCI EXPRESS Limited.
12.2020 - 04.2022
Sr. Client Relationship Executive
Affordplan (Use Kiwi Info labs Pvt. Ltd)
03.2020 - 10.2020
Key Account Manager– Client Servicing
Delhivery Pvt Ltd
12.2019 - 03.2020
Customer Relation Representative
FedEx
10.2017 - 11.2019
Bachelor of Arts - Political Science Hons.
Dyal Singh College, University of Delhi
04.2001 -
Matriculation - undefined
Sacred Heart Catholic School
MBA - International Trade Management
Narsee Monjee Institute of Management Studies
Higher Secondary - Arts & Humanities
Darrang College
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