Underwriting authority INR 100 Million sum assured inclusive of EMR rates upto + 200, Postpone & Decline
Monitoring the process to ensure operational efficiency in the best interests of the company
Setting out quality standards for various operational areas and ensuring a high-quality customer experience while adhering to the SLAs and work processes
Calculating possible risk and deciding whether the risk should be shared with a re-insurer after liaising with key clients for risk assessment
Offering underwriting services to existing & new clients of the company
Implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members
Conducting various training sessions for Underwriters, Operations executives & Sales Field Staff to enhance the performance and quality of services
Development & Execution of Risk Management framework for overall operational risk factors
Assist in preparation of MIS for business evaluation/analysis to ensure achievement & forecasting of Annual Operating Budget
Review of Post issuance portfolio to analyze progress, Future Business Opportunities and modifications in Business strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Chief Manager
ICICI Prudential Life Insurance
Mumbai
12.2021 - Current
Risk Underwriting & Operations
Performed medical and non-medical underwriting with a focus on optimizing the company's financial performance
Spearheaded various aspects of the Group Insurance program including but not limited to Group Term Life & Group Credit Life Underwriting
Underwriting of Health Insurance products
Facilitating the re-insurers for taking appropriate decisions
Part of Operations Excellence Team for managing day to day activities of Underwriting Operations
Supervising the Operations to ensure Junior team members are adhering to Company's processes and procedures
Stake holder Management
Co-ordinate with Re-insurers for case to case basis negotiations to ensure best quotes with winning propositions for customer and organization basis treaty contracts.
SPOC for pan India resolution of queries with regard to pre-login approvals and on-going processing of the cases that are raised by Sales & Branch Operations Executives
Co-ordinate with Product development Team, Legal & Compliance for insight on underwriting aspects for existing & new products and underwriting guidelines
Risk Management Process
Formulating the process for referring Forgery, Non-disclosure & Suspicious Cases to Risk Control Unit
Liaising with the Risk Agencies to decide on the risks involved in the processes
Conducting life insurance underwriting quality reviews / audits for entire underwriting team and to update the management about grant & recommendations for limits
Conducting audits on various Risk parameters like Geographical location, profile of clients, high risk products, business sourcing channels, etc.
IT Projects & UAT
Supported in designing the validations necessary for straight through processing of the cases through the system (Life Asia/ BPMS)
Updating manuals and resource tools related to operations, as well as life underwriting risk rules, guidelines and procedures on Official websites(Intranet)
Co-ordinate with IT for UAT & System development to enhance automated underwriting process & Online OR E-insurance business in terms of sharing inputs on design & development of user interface & incorporation of underwriting guidelines
Business Analysis Support
Reviewing non-medical limits being offered to business channels based on new or existing business Portfolio , claims experience & quality of business being sourced
Assist , analyze & discuss the preparation & maintenance of MIS in terms of product mix, decisions offered, no. of policies underwritten viz-a-viz manpower resources , cost of resources, forecasting & planning of expected business to ensure growth in profitability
Team Management
Assign KRA’s & KPI & conducting reviews & appraisals for the team periodically.
Manager
Bajaj Allianz Life Insurance
Pune
02.2020 - 12.2021
Manager
Future Generali Life Insurance
Mumbai
02.2015 - 01.2020
Manager
Kotak Mahindra Life Insurance
Mumbai
11.2005 - 02.2015
Territory Business Manager
Nicholas Piramal
Mumbai
05.2004 - 11.2005
Meeting with Doctors, Chemists and Stockist
Conducting CME’s for Doctors & ensure business development.
Collection of payments from Stockists & maintaining adequate Inventory levels.
Motivate the team to outperform the assigned targets
Bagged an Award for products’ dealing during the CSM
Sales Representative
Panacea Biotec
Mumbai
01.2002 - 05.2004
Education
B Pharmacy - Pharmacy
SVB College of Pharmacy
Dombivili
05-2001
Skills
Skilled in deciding whether applications for insurance cover (risks) should be accepted and on what terms after assessing the risk according to the likelihood of a claim being made by weighing up a number of factors medically, financially & overall profile details
Deft in analyzing information in insurance applications & about applicants and offering cover on standard terms or imposing additional conditions or charges as well as re-insuring a portion of the risk with another insurer
Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully
Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving service related critical issues
Affiliations
Cricket
Carrom
Pool Table
Accomplishments
Bagged 1st Prize for presenting the Vision of Dept. for 2014 within the Underwriting Department for enhancing efficiency and reducing the costs within the department by 10 million per annum will keep on increasing Year on Year as much as Business grows
Holds the credit of launching Branch Underwriting Operations Pan India after being selected for the same among a number of people
Dexterously offered underwriting process/guidelines trainings to Branch Operations Executives Pan India
Served as a Head for managing OTC Underwriting Business for developing the overall process, imparting training to the associates
Successful development of Online Term plan platform by performing the UAT for incorporation of various Underwriting guidelines
Bagged an Award for products’ detailing for Doctors during Product Training
Regular achievement of Sales targets & eligible for incentives earnings through Target achievements.
Client Program Manager - Localization Engineering & Multimedia at Thebigword India Pvt. Ltd.Client Program Manager - Localization Engineering & Multimedia at Thebigword India Pvt. Ltd.