Vishal Taneja
Assistant manager Indigo airline
Gurgaon
Summary
Seeking opportunity with reputable company to leverage and enhance skills, becoming valuable ambassador. Eager to contribute to success and reputation through dedication and expertise. Excited about growing professionally in dynamic, forward-thinking environment. Committed to making meaningful impact and driving company towards continued success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Manager
Interglobe Aviation Ltd
08.2019 - Current
- Acting as a point of resolution for customers who have complaints on calls or face to face Conservation
- Record details of inquiries, comments and complaints and actions taken
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicate and co-ordinate with internal departments
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Following correct escalation procedures to Line Management or Customer Relations
- Using good judgement and initiative, developing resolutions to complaints by telephone
- Handling the team of 50 staff
- Direct requests and unresolved issues to the designated resource
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Assistant
Jet Airways Pvt Ltd
06.2017 - 05.2019
Customer Service Agent
Bird Worldwide Flight Services
02.2016 - 01.2017
Education
B.com -
Sunrise University
Alwar, Haryana 04.2001 -
Airport management -
Bird Education Society For Travel & Tourism
01-2016
Level 5 Aviation Hospitality Travel Management -
Institute of Commercial Management
Delhi, India 04.2001 -
12th Class - Commerce
Central Board of Secondary Education (cbse)
Gurgaon, India 04.2001 -
10th Class -
Central Board of Secondary Education (cbse)
Gurgaon, India 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Employee scheduling
Team motivation
Time management
Customer service
Customer relations
Team building
Team collaboration
Customer relationship management (CRM)
Interests
Singing
Travelling
Cooking
Disclaimer
The information furnished above is true to best of my knowledge and belief.
Timeline
Assistant Manager
Interglobe Aviation Ltd
08.2019 - Current
Customer Service Assistant
Jet Airways Pvt Ltd
06.2017 - 05.2019
Customer Service Agent
Bird Worldwide Flight Services
02.2016 - 01.2017
B.com -
Sunrise University
04.2001 -
Level 5 Aviation Hospitality Travel Management -
Institute of Commercial Management
04.2001 -
12th Class - Commerce
Central Board of Secondary Education (cbse)
04.2001 -
10th Class -
Central Board of Secondary Education (cbse)
04.2001 -
Airport management -
Bird Education Society For Travel & Tourism