Vishal Thakur

Assistant Manager, Supply Chain Management

Mahindra Logistics Ltd.

01.2013 - Current

Looking after Cross Docks warehouse operation, Collection Cost reduction, Inventory mgmt., Process Improvement
Central coordinator for New Business Study, Cost Saving, Process Improvement, KPI implementation & PDCA, TPM pillar implementation.
Central coordinator for HO MIS, Reports, Projects Review etc.
Accelerators – Various training conducted for employees & third-party employees.
Sustainability Leader – Various initiatives & training conducted for employees
Safety Leader – Working on Proactive & reactive approach, Training for Employees.
Supporting role for employees for Kaizens, Trainings, MYB & MGB, QC Story, Inventory, PDCA, KPIs, DWM, Role Clarity, MP-CP etc.
Handling overall Inbound operations responsible for all the operations of Local as well as outside related to company.
Looking Spares Dispatches to various locations of Mahindra all Over the India as well as R&D related dispatches and all the Operations of inward and outward and supporting SCM team for Timely requirements related to material and other issues.
Taking Care of all daily vehicle deployment & daily tracking of all vehicles. Daily Tracking & allocation IUTN [Inter Unit Transfer Network] vehicles
Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted for Cluster
Weekly Audits SOPs, Binning, Inwards & outward operation
5S & Safety management
Inventory management. & decanting mgmt. with obsolescence control
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Implemented loss prevention strategies, significantly reducing shrinkage.
Negotiated with suppliers to secure better pricing, reducing operational costs.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Conducted performance evaluations and provided constructive feedback to employees.
Facilitated team-building activities, enhancing team cohesion and morale.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.