Vishal Tiwari

• Completed schedules, shift reports, and other business documentation.
• Managed laundry sorting, washing, drying, and ironing.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Coordinated household cleaning service operations and managed client relations.
• Managed team productivity and workflow to exceed quality standards.

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed

standards of cleanliness are met.

Scheduling staff shifts and organizing replacements as required.

Investigating and addressing complaints regarding poor housekeeping service.

Providing training to the housekeeping staff.

Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
• Identified underperforming areas and implemented effective process improvements.
• Assessed problems and conflicts and resolved independently.
• Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.

Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed

standards of cleanliness are met.

Scheduling staff shifts and organizing replacements as required.

Investigating and addressing complaints regarding poor housekeeping service.

Providing training to the housekeeping staff.

Regularly taking inventory of cleaning supplies and ordering stock as needed.

• Checked outgoing orders for accuracy before delivery.
• Entered orders into computer system quickly and in proper sequence.
• Accurately performed cash register operations to process and receive payments and issue change.
• Offered immediate, friendly and knowledgeable assistance to every guest.
• Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
• Welcomed customers and provided quick and attentive service.

• Responded to guest requests for assistance, toiletries, and personal care items.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Replenished guest room water glasses, toiletries, and paper products.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.

Greeting guests and responding to queries.

Changing bed linen and making beds.

Replacing used towels and other bathroom amenities, such as shampoo and soap.